IT Professional Services for Digital Services Support for Canada.ca

Status Awarded

Contract number 2000303

Contract value :

CAD 1,269,216.01

Solicitation number 100030465

Publication date

Contract award date

Description
This contract was awarded to:
Close Reach Ltd.

The Digital Transformation Office (DTO), part of the Canadian Digital Service Branch at Employment and Social Development Canada (ESDC), is seeking to establish a new contract under TBIPS Tier I. This task-based contract will engage IT professional services to support the ongoing digital transformation of Canada.ca.

The contract will outline specific tasks and deliverables, including performance tracking and alignment with Government of Canada digital standards. The objective is to enhance user experience, streamline digital services, and strengthen product management across departments.

DTO intends to engage up to five (5) qualified Senior IT Architects under TBIPS Category I.5 – Senior IT Architect. These resources will support targeted improvements to Canada.ca, ensuring continuity and accelerating progress on high-priority digital initiatives.

Bringing in these resources ensures continuity and accelerates progress on high-priority digital initiatives.

Scope of Work:
• Canada.ca Guidance: Enhance design and content standards.
• End-User Digital Services: Lead cross-departmental design efforts.
• CDS Products & Services: Architect and co-develop digital tools for departments.

Key Deliverables:
• Guidance: Specifications, usability reports, engagement materials.
• Digital Services: Workshops, prototypes, UX research, delivery reports.
• CDS Products: Roadmaps, architecture packages, onboarding kits, and dashboards

Business address

900 Morrison Dr. Suite 204

Ottawa, Ontario, K2H 8K7
Canada
Notice type
Request for Proposal
Procurement method
Competitive – Selective Tendering
Language(s)
English
Selection criteria
Highest Combined Rating of Technical Merit and Price
Region(s) of delivery
Canada
National Capital Region (NCR)

View the full contract history for Close Reach Ltd..

Contract duration

The contract will be for a period of 26 month(s), from 2026/02/01 to 2028/03/31.

Commodity - UNSPSC

  • 81160000 - Information Technology Service Delivery

Trade agreements

  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Ukraine Free Trade Agreement (CUFTA)
  • Canada-UK Trade Continuity Agreement (Canada-UK TCA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None
Contact information

Contracting organization

Organization
Department of Employment and Social Development (ESDC)
Address

140 Promenade du Portage

Gatineau, Québec , K1A 0J9
Canada
Contracting authority
Nataliya Sekret
Phone
(873) 449-0805
Email
nataliya.sekret@hrsdc-rhdcc.gc.ca
Address

140 Promenade du Portage, Phase IV

Gatineau, Québec ,
Canada