Adhoc Printing Services for ESDC RFSO

To obtain printing services on an ad-hoc basis for Employment and Social Development Canada (ESDC) / Service Canada (Strategic Services Branch (SSB), Program Delivery Branch (PDB), Citizen Services Branch (CSB), Benefits Delivery Services Branch (BDSB), and Management Services Branch (MSB)) located in Toronto, Ontario, in support of producing printed products for the needs of Service Canada employees and the public. 

SSB supports Service Canada’s Business Lines (PDB, CSB, BDSB, ISB and MSB) in the coordination, development and production of various printing projects according to the needs of internal and external clients. SSB provides consultation on products and makes recommendations to the different Business Lines. Once the details of the projects are approved, SSB liaison between the Business Line and Contractor to ensure the print products are produced and delivered in a timely manner. 

Based on operational requirements, business lines have retained long-term portfolios that call for on-going printing services. Due to the increased need of printing services, a contract is necessary to meet ad-hoc requests in a timely manner while adhering to the Government of Canada’s procurement policies.

Services are to be provided “as and when requested” according to the following service timeframes
(excluding weekends and statutory holidays except Ontario Family Day):

- Standard Service: Delivery to the client within twenty-four (24) hours of possession of the Printing
Services Request Form and documents
- Rush Service: Delivery to the client within four (4) hours of possession of the Printing Services Request
Form and documents

- Urgent Service: Delivery to the client within two (2) hours of possession of the Printing Services
Request Form and documents

It is anticipated that up to two (2) Standing Offers will be awarded as a result of this Request for Standing Offers (RFSO). Each Standing Offer will be assigned a ranking, where the identified user will contact the highest-ranked offeror to determine if the requirement can be satisfied by that offeror. If the highest-ranked offeror is able to meet the requirement, a call-up is made against its standing offer. If that offeror is unable to meet the requirement, the identified user will contact the next ranked offeror. The identified user will continue and proceed as above until one offeror indicates that it can meet the requirement of the call-up. In other words, call-ups are made based on the "right of first refusal" basis. When the highest-ranked offeror is unable to fulfill the need, the identified user is required to document its file appropriately. The resulting call-ups are considered competitive and the competitive call-up authorities can be used.

The Standing Offer(s) will be from date of award to March 31, 2024 with the option for Canada to extend for three (3) additional one year periods.