Maintenance on CanadaBuys

SAP Ariba will be down for scheduled maintenance at the times listed below. We apologize for any inconvenience. 

  • SAP Ariba on Saturday, April 13 from 7:00 pm until 11:00 pm (Eastern Time)   

User Experience (UX) Services

Solicitation number 1000249382

Publication date

Closing date and time 2023/06/01 14:00 EDT

Last amendment date


    GSIN: D302 C Designing and Programming Web Sites
    Reference Number: N/A Solicitation Number: HC 1000249382
    Solicitation Date: 2023-05-16 Closing Date: 2023-06-01 14:00 Eastern Daylight Time EDT

    Anticipated Start Date: 2023-06-01
    Estimated Delivery Date: 2027-05-31 Estimate Level of Effort: 30 days for 2 resources for the initial period & repeat same level of effort for Option Period #1, #2 & #3
    Contract Duration:
    The Outline Agreement period will be for a one (1) year from the date of contract award with three (3) optional 1-year periods.
    Solicitation Method: Competitive Applicable Trade Agreements: WTO-AGP, CCFTA, CPFTA, CColFTA, CPanFTA, CETA, CKFTA, CFTA
    Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1
    Requirement Details eastern daylight time
    Tendering Procedure: Selective Tendering
    This requirement is open only to those TBIPS Supply Arrangement Holders who qualified under Tier 1 for services in the National Capital Region for the following categories and one (1) resource per category:
    B.7 Business Transformation Architect – Junior
    B.7 Business Transformation Architect – Senior
    The following SA Holders have been invited to submit a proposal:
    1. A Hundred Answers Inc.
    2. Accenture Inc.
    3. ACF Associates Inc.
    4. CGI Information Systems and Management Consultants Inc.
    5. Contract Community Inc.
    6. CSI Consulting Inc.
    7. Deloitte Inc.
    8. MAKWA Resourcing Inc.
    9. MaxSys Staffing & Consulting Inc.
    11.Protak Consulting Group Inc.
    12. Raymond Chabot Grant Thornton Consulting Inc.
    13. S.I. Systems
    14. Spaghetti Logic Inc.
    15. Systemscope Inc.
    16. TELUS Communications Inc.
    17.. The AIM Group Inc.
    18. The KTL Group Inc.
    19. The Right Door Consulting & Solutions Incorporated
    20. Vurtur Communications Group

    Description of Work:
    TITLE: User Experience (UX) Services
    The Communications and Public Affairs Branch (CPAB) at Health Canada (HC) is seeking to measure the effectiveness and efficiency with which Health Canada and the Public Health Agency of Canada (PHAC) are delivering online health-related information and services to Canadians.
    The performance of web content goes beyond analytics (quantitative research) and must be validated with real users through qualitative research methods as well. This can be achieved through User Experience (UX) research. Although some web content has been tested over the past years through the migration to, it is the best practice that user research be conducted on an ongoing basis to ensure web products meets the needs of its users. Under Appendix F: User-Centred Design, of the Standard on Web Usability, institutions are required to use research methods to validate that users can effectively and efficiently find, understand and use the information and services provided through websites.
    Therefore, HC requires a contractor to provide UX services for selected health-related web content, to provide an analysis on how selected web content is performing and make recommendations to improve performance.
    Task Authorizations (TA) will be issued against one (1) Service Outline Agreement to provide support to the Department’s Communications and Public Affairs Branch.
    Security Requirement: Common PS SRCL #09 applies
    Minimum Corporate Security Required: None
    Minimum Resource Security Required: Enhanced Reliability
    RFP Authority
    Name: Christopher Sparks
    Phone Number: 613-296-1178
    Email Address:
    Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

    NOTE: Task‐Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.‐

    Contract duration

    The estimated contract period will be 12 month(s), with a proposed start date of 2023/06/01.

    Trade agreements

    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Chile Free Trade Agreement (CCFTA)
    • Canada-Peru Free Trade Agreement (CPFTA)
    • Canada-Colombia Free Trade Agreement
    • Canada-Panama Free Trade Agreement
    • Canada-Korea Free Trade Agreement (CKFTA)
    • Canadian Free Trade Agreement (CFTA)
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Health Canada

    200 Eglantine Driveway

    Ottawa, Ontario, K1A 0K9
    Contracting authority
    Christopher Sparks
    (613) 296-1178
    Bidding details

    Details for this tender opportunity are provided in the Description tab.

    Please contact the contracting officer to get the full solicitation documentation, access information on how to bid, or if you have any questions regarding this tender opportunity.

    Note that there may be fees to access the documents or bid. These should be outlined in the Description tab.

    We recommend that you contact the contracting officer as soon as possible, as there may be deadlines for receiving questions.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    RFP against Supply Arrangement
    Region(s) of delivery
    National Capital Region (NCR)
    Region of opportunity
    Contract duration
    12 month(s)
    Procurement method
    Competitive – Selective Tendering
    Selection criteria
    Highest Combined Rating of Technical Merit and Price

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.


    Date modified: