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Investigation Services

Solicitation number 21120-19-2900671

Publication date

Closing date and time 2025/10/27 17:00 EDT

Last amendment date


    Request for Supply Arrangement (RFSA) for Investigative Services - Permanent Notice - Ongoing Opportunity to Qualify

    This is an ongoing opportunity to qualify suppliers. The Correctional Service Canada (CSC) is issuing this Request for Supply Arrangement (RFSA) in accordance with the process set out below to allow suppliers to become qualified. Suppliers may submit a bid for a SA at any time by responding to this opportunity. CSC reserves the right to issue SA to bidders who qualify throughout the entire refresh period of the SA.

    Process: Suppliers may submit arrangements starting one (1) week from the publication date of this RFSA.

    Permanent Notice: This is a permanent notice posted on the Government Electronic Tendering Service (GETS) for the duration of the SA describing this procurement vehicle. Suppliers are invited to submit a bid to become pre-qualified Suppliers and be issued SA for investigative services.

    1. New Suppliers: Throughout the Supply Arrangement Period, new suppliers may submit bids to become qualified Suppliers.
    2. Number of Supply Arrangements: Suppliers acknowledge that CSC may issue an unlimited number of Supply Arrangements and may continue to issue Supply Arrangements to suppliers throughout the Supply Arrangement period.
    3. Issuance of resulting Contracts: In light of operational requirements, CSC may issue contracts against this supply arrangement as soon as a supplier is awarded a Supply Arrangement.

    This requirement is for: Correctional Service Canada (CSC)

    Trade agreement: Canadian Free Trade Agreement (CFTA), Canada free trade agreements with Chile/Colombia/Honduras/Panama, Canada-Peru Free Trade Agreement.

    Tendering procedures: All interested suppliers may submit a bid.

    Set-aside under the Procurement Strategy for Aboriginal Business: This procurement is not subject to any set-asides for Aboriginal Suppliers.

    Comprehensive Land Claim Agreement: This procurement is not subject to a Comprehensive Land Claims Agreement.

    Security Requirements: This Supply Arrangement (SA) includes security requirements.

    Nature of Requirements:

    The following is a summary of the statement of work for this requirement.

    CSC requires investigative services for cases regarding allegations of employee misconduct. The Contractor must provide investigative services on an ‘‘as and when requested’’ basis and within short timeframes.


    When allegations of employee misconduct arise, CSC must immediately carry out an investigation, provide a national response and take action within short timelines. To ensure an immediate response and impartiality, independent resources external to CSC must conduct these investigations.


    The deliverables the Contractor must provide as part of the investigative services, include but are not limited to the following:

    1. Progress reports;
    2. A description of the incident and the circumstances surrounding it;
    3. Statements from persons who have knowledge of the incident;
    4. Identification and Documentation of any of the regulatory framework(s) that were breached/violated;
    5. Interview notes;
    6. Audio/visual recordings;
    7. Physical evidence;
    8. Draft and final version(s) of the Disciplinary Investigation Report;

    In addition, CSC may request that the Contractors assist with preparations for adjudication hearings or other administrative/judicial proceedings associated with an investigation, such as the Public Service Labour Relations Board.

    Expected SA Period: The period for awarding contracts under the Supply Arrangement is from: date of issuance to five (5) years later. The period for awarding contracts under the SA begins on the start date of the SA. The SA Holder grants to Canada the irrevocable option to extend the term of the SA by up to five (5) additional one-year periods under the same terms and conditions.

    CSC reserves the right, at its sole and entire discretion, to choose to proceed with a different procurement vehicle for any investigative services.

    File Number: 21120-21-2900671
    Supply Arrangement Authority: Jason St-Onge – Procurement Officer
    Telephone number: (506) 269-3765

    NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by downloading the solicitation document and associated documents from

    The Crown reserves the right to negotiate with suppliers on any procurement.

    Documents may be submitted in either official language of Canada (English or French).

    Given the nature of the requirements, proposals submitted by such means as facsimile or electronic mail will not be accepted.

    After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.

    The Office of Small and Medium Enterprises (OSME) offers seminars to businesses interested in learning how to sell goods and services to the Government of Canada. The seminars are FREE.

    Topics include:
     Overview of the federal government contracting process;
     Searching for opportunities on the Buy and Sell - Tenders website;
     Bidding on opportunities;
     Registering in supplier databases.

    The full schedule of seminars can be found on the website, under Event Calendar (

    Contract duration

    The estimated contract period will be 120 month(s).

    Trade agreements

    • Canada-Chile Free Trade Agreement (CCFTA)
    • Canada-Peru Free Trade Agreement (CPFTA)
    • Canada-Colombia Free Trade Agreement
    • Canada-Panama Free Trade Agreement
    • Canada-Honduras Free Trade Agreement
    • Canadian Free Trade Agreement (CFTA)

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Correctional Service Canada

    340 Laurier Avenue West

    Ottawa, Ontario, K1A 0P9
    Contracting authority
    Jason St-Onge
    (506) 269-3765

    340 Laurier Avenue, West

    Ottawa, Ontario, K1A 0P9
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added

    Access the Getting started page for details on how to bid, and more.

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    Summary information

    Notice type
    Request for Supply Arrangement
    English, French
    Region(s) of delivery
    Region of opportunity
    Contract duration
    120 month(s)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Not applicable

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.


    Date modified: