Workplace Mediation and Facilitation Services

Solicitation number P23-090

Publication date

Closing date and time 2023/05/24 15:00 EDT

Last amendment date

    York University
    Procurement Services
    4700 Keele Street
    Toronto, Ontario
    Canada, M3J 1P3
    The Division of the Vice-President, Equity, People and Culture is inviting Proponents to submit a response to this invitation outlining your firm’s capabilities to successfully deliver Workplace Mediation and Facilitation Services.
    The purpose of this RFP is to solicit information about your firm’s experience, qualifications, capacity and methods. By responding to this RFP the Proponent confirms its ability to and interest in performing services described in this RFP.
    This RFP will establish a vendor of record (“VOR”) roster of pre-qualified firms to be used for the duration of the Term, as defined below in Section 6.8, on an as needed basis. York, at its sole discretion, will determine the number of vendors per roster based on the number of qualified submissions.
    York is seeking a qualified professionals to perform workplace mediation and facilitation services to address workplace disputes. Within the scope of work and requirements outlined in this RFP, the Selected Proponent(s) shall deliver, but are not limited to, the following services:
    • Conduct mediation and facilitation activities, where requested, with the objective of restoring a positive work culture;
    • Practices that affirm organizational equity, diversity, inclusion, and justice;
    •  Demonstrate an ability to minimize one’s own biases throughout all proceedings to ensure a fair settlement and report;
    • Understand the nuanced and complex dynamics underlying a conflicted workplace; and
    • Take necessary precautions to ensure confidentiality, trust and integrity are maintained throughout the stated services;
    • Notify management of any additional issues of concern which arise beyond the scope of the contract, particularly any issues related to potential risk to an employee’s health and safety and/or issues that may in management’s view, require a revision to scope of work; and
    • Ensure confidentiality and security of information/details throughout the mediation process consistent with the principles of relevant legislation (e.g., FIPPA
    York will only consider Proposal submissions received from Proponents who have registered with MERX ( for this competitive bid.  Proposal submissions from Proponents who have not registered and obtained this Bid Document directly from MERX will be disqualified.

    Tendering Website:
    Proponents will find the complete RFP Documents at:
    Pricing and Payment Terms are available on the MERX website, respectively.
    Procurement Method:
    Open tender whereby all interested Proponents may submit a Proposal.
    Estimated Quantities:
    Available within the RFP Documents.
    Submission Details:
    Proponents shall submit their Proposal response at:
    Submission Deadline:
    May 9, 2023 at 3:00:00pm EST.
    Public Opening:
    Not Applicable.
    Conditions for Participation:
    Available within the tender document.
    Mandatory Submission Requirements:  
    1. Qualifications and Experience
    2. Methodology and Work Plan
    3. Sample Documentation
    4. References
    5. Acknowledgement – Section 9.0
    6. Pricing Schedule – Section 10.0
    Complete submission requirements are provided within the RFP documents.
    Scored Submission Requirements:  
    1. Mandatory Requirements
    2. Qualifications and Experience
    3. Methodology and Work Plan
    4. Sample Documentation; and
    5. Financial Evaluation
    Complete submission requirements are provided within the RFP documents.
    This procurement is covered by Chapter 5 of the Canadian Free Trade Agreement.
    Delivery Date:
    Service implemented by a tentative date of June 1, 2023
    Duration of Agreement:
    The term of the Agreement shall be for thirty-six (36) months.
    Additional Options:
    Available within the tender document.
    York reserves the right in its sole discretion to negotiate modifications to any Proposal received without becoming obligated to offer to negotiate with any other Proponent(s).

    Supplier Prequalification (if applicable):

    Not Applicable.

     Responses must be submitted in English.

    Proponents should note that information contained within this notice is subject to change.  Proponents are encouraged to download the tender document which contain the most current information.
    If there is a conflict between the RFP documents and this RFP Notice, the RFP documents will take precedence.

      Bidding and Documents are available on Fees may apply; See for more information.

      Contract duration

      The estimated contract period will be 36 month(s).

      Trade agreements

      • Canadian Free Trade Agreement (CFTA)
      • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
      • Please refer to tender description or tender documents

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      Contact information

      Contracting organization

      York University
      4700 Keele Street
      Toronto, Ontario, M3J 1P3
      Contracting authority
      Carolyn Fasick
      416-736-2100 x44626
      Bidding details

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      Summary information

      Contract duration
      36 month(s)
      Procurement method
      Competitive – Open Bidding

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