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RFP Unified Communication System (UCS) Support Services

Solicitation number RFP 2024-005-ITS/am

Publication date

Closing date and time 2024/03/28 15:00 EDT

Last amendment date

Status Status Expired

Description
OPB seeks an experienced service provider who has demonstrated knowledge and expertise to carry out day to day operations and support services for a suite of Avaya Aura solutions meeting the service level requirements set out by OPB. As part of support services, the service provider is required to manage all maintenance and support services including hardware repairs and replacements.

During the term of the agreement, the service provider will migrate the current on premise Avaya data centre to a service provider hosted data centre and provide colocation services.

OPB’s Avaya solutions are hosted on premise at OPB’s downtown Toronto office. OPB currently has 555 station licences and 128 contact centre licences in use. During the term the number of licences will change based on actual usage.  

Refer to following mandatory requirements:
  • The proponent must be an Avaya Diamond Authorized Partner;
  • The proponent must be an Avaya Authorized Reseller;
  • The proponent must have experience in Avaya Aura Contact Centre, Workforce Optimization, and  Avaya Aura Communication Manager Stack;
  • The proponent confirms that OPB data will reside in Canada and only be accessed from within Canada; and
  • The proponent is from a jurisdiction that has trade obligations with Ontario and/or Canada.


 

    Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

    Contract duration

    The estimated contract period will be 36 month(s).

    Trade agreements

    • Canadian Free Trade Agreement (CFTA)
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)

    Partner with another business

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    Contact information

    Contracting organization

    Organization
    ONTARIO PENSION BOARD
    Address
    200 King St West, Suite 2200
    Toronto, Ontario, M5H 3X6
    Canada
    Contracting authority
    Michelle Zhu
    Phone
    416-601-5556
    Email
    michelle.zhu@opb.ca
    Address
    416-601-5556
    Bidding details

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    Summary information

    Language(s)
    English
    Contract duration
    36 month(s)
    Procurement method
    Competitive – Open Bidding

    Support for small and medium businesses

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