DISPATCH Application software maintenance and support

Trade Agreement: CETA / WTO-AGP / CPTPP / CFTA / FTAs with Peru / Colombia / Panama / Korea
Tendering Procedures: All interested suppliers may submit a bid
Competitive Procurement Strategy: Lowest/Lower Bid
Comprehensive Land Claim Agreement: No
Nature of Requirements: 

DISPATCH Application software maintenance and support

The Royal Canadian Air Force’s Air Mobility and Search and Rescue communities require senior software development resources to maintain a flight logistics software application, Dispatch, using an agile methodology. As the nature and specifics of missions are frequently subject to significant, short-notice change, so too must the delivery of software be responsive to the needs of the air force and its aircrews. 

The RCAF requires a technically skilled, operationally knowledgeable contractor to manage the delivery of Dispatch, including all services contained therein (mailgun, Microsoft Azure (or like) runtime, Docker containers, Jira/Confluence interfaces, and CI/CD pipeline.) Further, appropriate liaison will be required with other departments internal to DND, including DAPI and DADD). Due to the nature of these operations, there can be no downtime in service delivery - the contractor must accept a handover package from the incumbent contractor NLT 31 Jan 2021. Continuous delivery must be accomplished within a DevOps framework, embracing continuous integration and continuous deployment pipelines to ensure there is no downtime.

For reference, the application will typically deploy on demand, often 5-10 times/day, and service between 1,000-20,000 daily sessions. In line with modern development practices, a typical project team responsible for development will be composed of software experts drawn from the following resource categories: full stack developer (senior and/or junior), product owner, UI/UX developer, and DevOps engineer. 

To facilitate this contract work, the contractor must outfit a software team (facilities provided by GoC in Kitchener Waterloo region).

It is the intention of Canada to award one contract for the requirement.

"THIS DOCUMENT CONTAINS A SECURITY REQUIREMENT"

Deliverables: Requirement has a mandatory start date of 1 February 2021.

IMPORTANT NOTICE TO SUPPLIERS RE. BID SUBMISSION REQUIREMENTS

Due to the impacts from the COVID-19 pandemic, temporary measures are being taken on-site at the Ontario Region Bid Receiving Unit to encourage social distancing. The health and safety of staff and suppliers remains our top priority. 

Suppliers are required to submit bids electronically using the Canada Post epost Connect application for the subject bid solicitation. This service allows suppliers to submit bids, offers and arrangements electronically to PWGSC Bid Receiving Units. This online service enables the electronic transfer of large files up to Protected B level.

To use epost Connect to submit your bid, or to get more information on its use, please send an email to the Ontario Region Bid Receiving Unit’s generic address at TPSGC.orreceptiondessoumissions-orbidreceiving.PWGSC@tpsgc-pwgsc.gc.ca.

Bidders may request a debriefing on the results of the request for proposal process. Bidders should make the request to the Contract Authority within 15 working days of receipt of the results of the request for standing offers process. The debriefing may be in writing, by telephone or in person.

Suppliers are requested to provide any questions, concerns and required information, concerning the RFP, by e-mail, if they so desire. Questions are to be e-mailed to mike.littlefield@pwgsc-tpsgc.gc.ca.


Delivery Date: Above-mentioned

The Crown retains the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada.