SAP Ariba system maintenance

SAP Ariba will be unavailable for scheduled maintenance at the times listed below. We apologize for any inconvenience.

  • Saturday, November 23 from 7:00 pm until 11:00 pm (EST) 

Automated Web Chat Service (AWCS)

Solicitation number G9292-229381/A

Publication date

Closing date and time 2022/03/28 14:00 EDT

Last amendment date


    Description
    Trade Agreement: CETA/WTO-AGP/CPTPP/CFTA/FTAs with Peru/Colombia/Panama/Korea/UK
    Tendering Procedures: All interested suppliers may submit a bid
    Competitive Procurement Strategy: Best Overall  Proposal
    Comprehensive Land Claim Agreement: No
    Nature of Requirements: 
    
    Amendment 006 is raised to address bidders questions from industry
    
    *********************************************************************
    
    Amendment 005 is raised to address bidders questions from industry
    
    *********************************************************************
    
    Amendment 004 is raised to address bidders questions from industry and revise solicitation documents (Attachment 1 & 4)
    
    ***********************************************************************
    
    Amendment 003 is raised to address bidders questions from industry and also AMEND "ATTACHMENT 4 - Bidder Submission Form to address minimum scoring to 53 points.
    
    
    *********************************************************************
    
    
    Amendment 002 is raised to address bidders questions from industry
    
    
    *********************************************************************
    
    
    Amendment 001 is raised to address bidders questions from industry
    
    
    *********************************************************************
    
    Automated Web Chat Service (AWCS)
    
    ESDC requires a Commercial-off-the-Shelf AWCS to continue automated client service operations toaddress the quantity and complexity of questions from Clients on its service channels, government ofCanada programs and the Canada.ca website. 
    
    G9292-229381/A
    Endicott, Scott
    Telephone No. - (873) 354-5173
    Email: scott.endicott@tpsgc-pwgsc.gc.ca
    
    Delivery Date: Above-mentioned
    
    The Crown retains the right to negotiate with suppliers on any procurement.
    
    Documents may be submitted in either official language of Canada.

    Contract duration

    Refer to the description above for full details.

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Organization
    Public Works and Government Services Canada
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Contracting authority
    Endicott, Scott
    Phone
    (873) 354-5173 ( )
    Email
    scott.endicott@tpsgc-pwgsc.gc.ca
    Address
    Terrasses de la Chaudière
    4th Floor, 10 Wellington Street
    4th etage, 10, rue Wellington
    Gatineau, Québec, K1A 0S5

    Buying organization(s)

    Organization
    Employment and Social Development Canada
    Address
    142 Prom. du Portage
    Gatineau, Quebec, J8X 2K3
    Canada
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    002
    English
    22
    003
    English
    16
    006
    English
    8
    004
    English
    9
    005
    English
    10
    001
    English
    37
    000
    French
    13
    000
    English
    77

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    National Capital Region (NCR)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Highest Combined Rating of Technical Merit and Price
    Commodity - GSIN
    Click the links below to see a list of notices associated with the GSIN codes.

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

    Date modified: