Contact Centre as a Services (CCaaS) Supply Arrangement Refresh

Solicitation number BPM010227/24788

Publication date

Closing date and time 2023/12/15 16:00 EST

Description
Contact Centre as a Services (CCaaS) Supply Arrangement Refresh

Contract duration

Refer to the description above for full details.

Trade agreements

  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Panama Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canada-Honduras Free Trade Agreement
  • Canadian Free Trade Agreement (CFTA)
  • Canada-Ukraine Free Trade Agreement (CUFTA)
  • Canada-UK Trade Continuity Agreement (Canada-UK TCA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Peru Free Trade Agreement (CPFTA)
Contact information

Contracting organization

Organization
Shared Services Canada
Address
90 Metcalfe Street
Ottawa, Ontario, K0A 0C3
Canada
Contracting authority
James,Graves
Phone
613-668-9563
Fax
(613) 960-6007
Address
400 Cooper Street Ottawa
National Capital Region
Ottawa, Ontario, K2P2N1
CANADA

Buying organization(s)

Organization
Shared Services Canada
Address
90 Metcalfe Street
Ottawa, Ontario, K0A 0C3
Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Caption
Document title Amendment no. Language Unique downloads Date added
Appendix I-1 - SOW Definitions 000 EN 22 2023/12/08
Form 1 - CCaaS Software Publisher Certification 000 EN 10 2023/12/08
Attachment 1.0 - SSC Standard Instructions for Procurement Documents 000 EN 13 2023/12/08
BPM010227E - Request for Supply Arrangement (RFSA) Refresh - GCCS Stream 2 - Contact Centre as a Service EN FR 000 EN 43 2023/12/08
BPM010227E - Request for Supply Arrangement (RFSA) Refresh - GCCS Stream 2 - Contact Centre as a Service EN FR 000 EN 35 2023/12/08
Annexe G - SCSI Formulaire de soumission des fournisseurs 000 EN 13 2023/12/08
Annex K - Resulting Contract Clauses Template 000 EN 11 2023/12/08
Appendix E-1 - Security Classification Guide 000 EN 14 2023/12/08
Annex E - Security Requirements Check List (SRCL) 000 EN 14 2023/12/08
Form 2 - CCaaS Software Publisher Authorization Form 000 EN 14 2023/12/08
Annex H - Statement of Work (SOW) 000 EN 31 2023/12/08
Annex J - Supply Arrangement (SA) 000 EN 16 2023/12/08
Annexe G - SCSI Formulaire de soumission des fournisseurs 000 FR 6 2023/12/08
Annexe K - Modèle de clauses du contrat subséquent 000 FR 5 2023/12/08
Annexe E - Liste de contrôle des exigences de sécurité (LVERS) 000 FR 6 2023/12/08
Annexe H - Enoncé des travaux 000 FR 7 2023/12/08
Annexe J - Arrangement en Matiere d'approvissionment (AMA) 000 FR 5 2023/12/08
Appendice E-1 - Guide de classification de sécurité 000 FR 6 2023/12/08
Appendice I-1 - Énoncé des travaux définitions 000 FR 5 2023/12/08
Form 1 - CCaaS Software Publisher Certification 000 FR 9 2023/12/08
Formulaire 2 - Formulaire d'autorisation d'éditeur de logiciel CCtqS 000 FR 6 2023/12/08
Piece ci-Joint 1.0 - SPC instructions uniformisées concernant les documents d’approvisionnement 000 FR 5 2023/12/08
Access the Getting started page for details on how to bid, and more.

Summary information

Notice type
Request for Supply Arrangement
Language(s)
English, French
Region(s) of delivery
Canada
,
National Capital Region (NCR)
Region of opportunity
Canada, National Capital Region (NCR)
Procurement method
Competitive – Selective Tendering
Commodity - GSIN
Click the links below to see a list of notices associated with the GSIN codes.