EQ732-231844 - National Service Call Center Services

Solicitation number WS3934510333

Publication date

Closing date and time 2023/08/04 14:00 EDT

Last amendment date


    Description
    Call-centre Temporary Personnel EQ732-231844/A Christopher Casale Telephone No.: 343-575-5249 Christopher.casale@tpsgc-pwgsc.gc.ca Canada is seeking offers from Offerors to provide reliability security-cleared, bilingual, call-centre temporary personnel on a shift-basis to the National Service Call Centre of PWGSC located at 4900 Yonge Street, Toronto, Ontario for Public Works and Government Services Canada (PWGSC) or any other Government of Canada Satellite Office as determined by the Project Authority. The resources will be required on an as-and-when requested basis for a period of two (2) years from date of Standing Offer Issuance with an option to extend for three (3) - one (1) year periods. It is anticipated that up to 3 standing offers will be issued as a result of this request for standing offers. Offerors must clearly demonstrate compliance with each mandatory technical criteria. Failure to demonstrate compliance will result in the offer being deemed non-responsive, and be given no further consideration. AMENDMENT TO RESPONSE DEADLINE CLOSING TIME: Please disregard the Ariba Discovery posting response deadline closing time. All required supporting documentation and bid submission must be submitted on 2023-08-04 by 14:00 EDT. All offers submitted after 14:00 EDT will result in the offer being declared non-responsive.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • Canadian Free Trade Agreement (CFTA)
    • Canada-Chile Free Trade Agreement (CCFTA)
    • Canada-Colombia Free Trade Agreement
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Honduras Free Trade Agreement
    • Canada-Korea Free Trade Agreement (CKFTA)
    • North American Free Trade Agreement (NAFTA)
    • Canada-Panama Free Trade Agreement
    • Canada-Peru Free Trade Agreement (CPFTA)
    • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
    • Canada-Ukraine Free Trade Agreement (CUFTA)
    • Canada-UK Trade Continuity Agreement (Canada-UK TCA)

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None

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    Contact information

    Contracting organization

    Organization
    Department of Public Works and Government Services (PSPC)
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Contracting authority
    Casale, Christopher (SPAC/PSPC) (il-lui / he-him)
    Email
    christopher.casale@tpsgc-pwgsc.gc.ca

    Buying organization(s)

    Organization
    Department of Public Works and Government Services (PSPC)
    Address
    11 Laurier St, Phase III, Place du Portage
    Gatineau, Quebec, K1A 0S5
    Canada
    Bidding details

    This tender opportunity is available on SAP Ariba.

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    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    Ontario (except NCR)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Highest Combined Rating of Technical Merit and Price
    Commodity - UNSPSC
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