Tech Mahindra Limited

Tech Mahindra a CMMI Level-5 Technology, offering IT & BPS

TechM lead the way to create a truly integrated digital operating model- through the power of “Digital ONE Office” which enables roll over benefits for back office, middle office and front office operation providing better control, benefits and one office experience (OFX). The ethos of the organization and significant investments have been directed towards attaining the two objectives below- 1. Automation led middle & back-office transformation 2.Technology-led front office transformation At TechM, we provide Transactional Back Office services & Next Gen Digital CX across multiple industries including Communication, Media & Entertainment, Retail & CPG, Healthcare & Life Science, Banking & Financial Services, Transport, Hospitality & Logistics and Manufacturing & Utilities. Our overall back-office capability consists of processing multi million transactions across B2B and B2C contacts annually associates serving 40+ different languages and through a global delivery model. TechM serves 25mn+ end customers , which provides us a unique one touch point of understanding for consumer behaviour and enabling them in their customer journeys for “Shop & join”, “Use & Pay”, “Leave” etc. This unique experience of dealing with similar customers for different utilities in the market, provides TechM a head starts to manage the queries, requests and complaints effectively. As part of this outsourcing requirement TechM is also able to deliver “Contingency Voice” services