Interpretation Services

Interpretation Services – Various Locations

This requirement is for: The Correctional Service of Canada, Atlantic Region

Trade agreement: Canadian Free Trade Agreement (CFTA)

Tendering procedures: All interested suppliers may submit a bid.

Competitive Procurement Strategy: Compliant bid with the highest combined score of technical merit and price.

Set-aside under the Procurement Strategy for Indigenous Business:

This procurement is not subject to any set-asides for Indigenous Suppliers.

Comprehensive Land Claim Agreement:

This procurement is not subject to a Comprehensive Land Claims Agreement.

Security Requirements: This contract includes security requirements.

Nature of Requirements:

The following is a summary of the statement of work for this requirement.

The Correctional Service of Canada has a requirement to provide interpretation services for offenders during various general and specialized meetings between Correctional Service Canada (CSC) staff, Parole Board of Canada (PBC) members, and their clients (federal offenders) in relation to the clients’ case management and for medical appointments.

Objectives: The Contractor must provide interpretation services in a variety of foreign languages. The Contractor must be able to provide consecutive and/or simultaneous oral interpretation services on an as requested basis for offender in participation of any of their case management meetings, Parole Board of Canada Hearings, Programs meetings, assessments, medical assessments and reports.

Deliverables: The Contractor must provide consecutive and/or simultaneous oral interpretation services in a wide variety of languages for meetings between Correctional Services Canada (CSC), Parole Board of Canada (PBC) members, medical staff and their clients (federal offenders).

The Contractor must ensure that the interpretation is complete, accurate, and faithful to the original message with respect to meaning, free of omissions, additions or distortions.

The Contractor must ensure that the meaning conveyed by gestures, body language and tone of voice is not lost.

The Contractor must provide services on an as and when requested basis.

Prior to booking onsite services, consideration must be given to providing the service by teleconference. Where this is not feasible due to the nature of the meeting, the Institutional Head of the requesting office will reimburse the Contractor for travel expenses with no allowance for overhead and profit. The Contractor must obtain the Institutional Head’s approval in advance of incurring any expenses.

The Contractor’s personnel must provide offsite interpretation services via teleconference from a private location, where confidentiality can be guaranteed; such as an enclosed boardroom or office. There must be no recording of any kind, and the Contractor and their personnel must not hold or retain any information related to the service.

It is the responsibility of the CSC site requesting interpretation services to ensure that a minimum of one (1) full business day notice is given to the contractor for cancellations. If less than one full business day notice is provided, CSC will pay the Contractor’s estimated fees for the services to be provided plus any accommodation reservations when the hotel will not refund it.

The Contractor must acknowledge a receipt of “request for interpretation services” within 24 hours from the requesting site.

The Contractor must provide to the requesting site a quote for services within 48 hours of an initial request. The Contractor may, from time-to-time, have to reschedule services due to urgent requests.

The Contractor must send monthly progress reports to the Project Authority.

Any conditions for participation of suppliers not specified in solicitation documentation: none.

Estimated quantity of commodity: see solicitation document statement of work and basis of payment.

Duration of the Contract and Time Frame for Delivery:

Period of the Contract: The Work is to be performed during the period of contract awarded date to October 31, 2024, with the option to renew for five (5) additional one-year periods.

File Number: 21201-24-4495221

Contracting Authority: Penny Panayiotopoullos
Telephone number: 506-875-3649
E-mail: penny.panayiotopoullos@csc-scc.gc.ca

NOTE TO BIDDERS: Bidders can obtain the complete statement of work and evaluation criteria by downloading the solicitation document and associated documents from the Canada buys / tender opportunities website.

The Crown reserves the right to negotiate with suppliers on any procurement.

Documents may be submitted in either official language of Canada (English or French).

After contract award, bidders may request a debriefing on the results of the bid solicitation process. Bidders should make the request to the Contracting Authority within fifteen (15) working days of receipt of the results of the bid solicitation process. The debriefing may be in writing, by telephone or in person.

Procurement Assistance Canada (PAC) offers seminars to businesses interested in learning how to sell goods and services to the Government of Canada. The seminars are FREE.

Topics include:
 Overview of the federal government contracting process;
 Searching for opportunities on the Buy and Sell - Tenders website;
 Bidding on opportunities;
 Registering in supplier databases.

The full schedule of seminars can be found on the Buyandsell.gc.ca website, under Event Calendar (https://buyandsell.gc.ca/event-calendar).