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IT Help Desk on Demand – B.10 Help Desk Specialist level 1 & 2

Status Awarded

Contract number 4600000534

Solicitation number 30004554

Publication date

Contract award date

Contract value

CAD 2,000,000.00
Description
This contract was awarded to:
Symbiotic Group Inc.

The Chief Digital Officer (CDO) on behalf of the Department of Fisheries and Oceans (DFO) and Canadian Coast Guard (CCG) requires the services of IT Help Desk Specialists on an as and when required basis to support DFO employees with different IT equipment related tasks.

Business address

1075 North Service Road West, Suite 100

Oakville, Ontario, L6M 2G2
Canada
Notice type
Request for Proposal
Procurement method
Competitive – Selective Tendering
Language(s)
English
Selection criteria
Highest Combined Rating of Technical Merit and Price
Region(s) of delivery
National Capital Region (NCR)

View the full contract history for Symbiotic Group Inc..

Contract duration

The contract will be for a period of 60 month(s), from 2024/03/14 to 2029/03/14.

Commodity - UNSPSC

  • 43231501 - Helpdesk or call center software
  • 81111811 - Technical support or help desk services
  • 81162306 - Help desk process as a service

Trade agreements

  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Ukraine Free Trade Agreement (CUFTA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None
Contact information

Contracting organization

Organization
Fisheries and Oceans Canada
Address

200 Kent St

Ottawa, Ontario, K1A0E6
Canada
Contracting authority
Carina Della Valle
Phone
(343) 542-9691
Email
Carina.DellaValle@dfo-mpo.gc.ca
Address

200 Kent St

Ottawa, Ontario, K1A0E6
Canada
Date modified: