DND Radarsat Order Desk Operator (DRODO)

The Contractor will be required to deliver professional services for the support of the capability from the Project Management Office (PMO) Polar Epsilon project upon written request from the technical authority. The services of the following resources are required:

a. Primary DND RADARSAT Order Desk Operator (DRODO)
b. Secondary DND RADARSAT Order Desk Operator (DRODO)
c. Lower Tier DND RADARSAT Operator - Replacement for Primary and Secondary DRODO.

The main tasks required from the resource include reporting through the Primary DRODO, Secondary DRODO and the Lower Tier DRODO RADARSAT Operator. General tasks include but are not limited to:

• Troubleshooting components;
• Restarting Software systems at the component and hardware level;
• Re-installation and configuration of RADARSAT -2 Specific Software applications;
• To provide advice to Canadian Forces intelligence and operational staff related to RADARSAT-2 commercial satellite imagery and the exploitation thereof in support of Canadian Forces operations;
• To verify that delivered data products comply with the specifications of the data products ordered, and store the data in a local storage system;
• Initiation of maintenance and help desk support calls; and
• Informing technical authorities and lifecycle management managers of systems status updates.