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Contact Centre Solution Services IRCC/CRA

Status Awarded

Contract number 2B0KB-26-191806 and 2B0KB-26-191809

Solicitation number BPM023027

Publication date

Contract award date

Contract value

CAD 5,000,000.00
Description
This contract was awarded to:
Bell Canada

NOTICE OF PROPOSED PROCUREMENT (NPP) Award
Shared Services Canada
Chief Financial Officer and Procurement Branch (CFOPB)
99 Metcalfe Street
Ottawa, Ontario,
K0A 0C3

Immigration, Refugees and Citizenship Canada (IRCC) Contract 2B0KB-26-191809 Value: $5,000,000.00
Canada Revenue Agency (CRA) Contact Centre Services (CCS) Contract 2B0KB-26-191806 Value: $7,000,000.00

Applicable Trade Agreements:

Canadian Free Trade Agreement;
World Trade Organization Agreement on Government Procurement;
Canada-Chile Free Trade Agreement;
Comprehensive and Progressive Agreement for Trans-Pacific Partnership;
Canada-Korea Free Trade Agreement;
Canada-European Union Comprehensive Economic and trade Agreement;
Canada-Colombia Free Trade Agreement;
Canada-Peru Free Trade Agreement;
Canada-Ukraine Free Trade Agreement;
Canada-United Kingdom Trade Continuity Agreement;
Canada-Panama Free Trade Agreement; and
Canada-Honduras Free Trade Agreement.

Business address

160 Elgin Street, Floor 5

Ottawa, ON, K2P 2C4
Canada
Notice type
RFP against Supply Arrangement
Procurement method
Competitive – Selective Tendering
Language(s)
English
,
French
Selection criteria
Highest Combined Rating of Technical Merit and Price
Commodity code
Array
Region(s) of delivery
Canada

View the full contract history for Bell Canada.

Contract duration

The contract will be for a period of 60 month(s), from 2025/07/04 to 2030/07/03.

Commodity - UNSPSC

  • 43233206 - Cloud-based protection or security software
  • 43233513 - Cloud-based data access and sharing software
  • 81111513 - Internet cloud storage service
  • 81161900 - Cloud-based hardware as a service
  • 81162000 - Cloud-based software as a service
  • 81162100 - Cloud-based platform as a service
  • 81162200 - Cloud-based infrastructure as a service
  • 81162201 - Cloud backup as a service
  • 81162202 - Cloud storage as a service

Trade agreements

  • Please refer to tender description or tender documents

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None
Contact information

Contracting organization

Organization
Shared Services Canada (SSC)
Address

99, Metcalfe St.

Ottawa, Ontario, K0A0C3
Canada
Contracting authority
Eric Vanasse
Phone
(514) 607-8519
Email
eric.vanasse@ssc-spc.gc.ca
Address
Canada
Date modified: