NPP- IT SERVICE DESK AND DESK-SIDE SUPPORT SERVICES

NOTICE OF PROPOSED PROCUREMENT (NPP)
For
TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS)
UNSPSC: 81110000 Computer Services
Reference Number: 01B68-25-0519 Solicitation Number: 01B68-25-0519

Organization Name: Agriculture and Agri-Food Canada
Solicitation Date: 2025-09-03 Closing Date: 2025-09-17 (2:00PM Eastern Time ET)

Anticipated Start Date: As soon as possible
Estimated Delivery Date: 2031-03-31 Estimate Level of Effort: “As Required”
Contract Duration:
The contract period will be from date of contract award to March 31, 2031
Solicitation Method: Competitive
Comprehensive Land Claim Agreement Applies: No Number of Contracts: 1

This procurement has been set aside under the federal government’s Procurement Strategy for Indigenous Business (PSIB). In order to be considered, a supplier must certify that it qualifies as an Indigenous business as defined under PSIP and that it will comply with all requirements of PSIB.
Applicable Trade Agreements:
This procurement is set aside from the international trade agreements under the provision each has for measures with respect to Indigenous peoples or for set-asides for small and minority businesses.
Further to Article 800 of the Canadian Free Trade Agreement (CFTA), CFTA does not apply to this procurement.
Requirement Details
Tendering Procedure: Selective Tendering
This requirement is open only to those TBIPS Supply Arrangement Holders listed below, who qualified under Tier 1 as Indigenous Suppliers for services in the National Capital Region for the following categories:
# TBIPS ID TBIPS ROLE TBIPS Level Security Level Language Required
1 P.6 Project Administrator (Operational Support Administrator) 2 Reliability Bilingual
2 Unilingual
3 B.10 Help Desk Specialist (Service Desk Specialist) 3 Secret Bilingual
4 B.10 Help Desk Specialist (Service Desk Specialist) 2 Secret Bilingual
5 B.10 Help Desk Specialist (Service Desk Specialist) 1 Secret Bilingual
6 B.10 Help Desk Specialist (Desk-side Support Technician) 3 Secret Bilingual
7 Unilingual
8 B.10 Help Desk Specialist (Desk-side Support Technician) 2 Secret Bilingual
9 Unilingual
10 B.10 Help Desk Specialist (Deployment Support Technician) 1 Reliability Unilingual
11 B.14 Technical Writer 2 Reliability Bilingual
12 Unilingual

The following SA Holders have been invited to submit a proposal:
Potential Suppliers:
Acosys Consulting Services Inc. ACOSYS CONSULTING SERVICES INC./ SERVICES CONSEILS ACOSYS INC., PRICEWATERHOUSECOOPERS LLP, IN JOINT VENTURE Adirondack Information Management Inc.
Adirondack Information Management Inc., Amita Corporation, Artemp Personnel Services Inc., The AIM Group Inc.,in JOINT VENTURE ADRM Technology Consulting Group Corp. ADRM Technology Consulting Group Corp. and Randstad Interim Inc
Advanced Chippewa Technologies Inc. Alika Internet Technologies Inc. Donna Cona Inc.
DONNA CONA INC., IBM CANADA LIMITED IN JOINT VENTURE DWP Solutions Inc. IPSS INC.
MAKWA Resourcing Inc. Makwa Resourcing Inc., TPG Technology Consulting Ltd. in JOINT VENTURE Malarsoft Technology Corporation
Maplestream Inc., Cofomo Inc. IN JOINT VENTURE Maverin Business Services Inc. Maverin Inc.
MINDWIRE SYSTEMS LTD., Akkada Professional Services inc., HubSpoke Inc., in Joint Venture MONZ CONSULTING INC., NEWFOUND RECRUITING CORPORATION. in Joint Venture NATTIQ INC.
Nisha Technologies Inc. Onaki Création S.E.N.C., IBISKA TELECOM INC., in Joint Venture Prologic Systems Ltd.
Prologic Systems Ltd. and Maplesoft Consulting Inc. in JV Skyfly Solutions Inc., iFathom Corp., EPI-USE NOW INC. in Joint Venture Steel River Group Ltd. Tundra Technical Solutions Inc. in Joint Venture
Symbiotic Group Inc. SYMBIOTIC GROUP INC., Akkodis Canada Inc., IN JOINT VENTURE T.I.7 INC., Quarry Consulting Inc., in joint venture
Tato Recruiting Inc., S.I. SYSTEMS ULC, in Joint Venture Turtle Island Staffing Inc. Turtle Technologies Inc.

Description of Work:

The Information Systems Branch (ISB) of Agriculture and Agri-Food Canada (AAFC) has requirements on an “as and when requested” basis for professional resources with expertise and skillsets for the delivery of service desk and desk-side support.
This requirement is to establish a Task Authorization Contract with a qualified Indigenous Set-Aside TBIPS Supply Arrangement (SA) Holder for services in the National Capital Region (NCR) and other locations across Canada.
It is intended to result in the award of one (1) contract.

Security Requirement: Common PS SRCL #19 applies
Minimum Corporate Security Required: Designated Organisation Screening (DOS)
Minimum Resource Security Required: Secret and Reliability

Contract Authority
Name: Kyle Harrington
Email Address: kyle.harrington@agr.gc.ca

Inquiries
Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “CANADABUYS.CANADA.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

NOTE: Task‐Based Informatics Professional Services (TBIPS) Method of Supply is refreshed three (3) times per year. If you wish to find out how you can be a “Qualified SA Holder”, please contact RCNMDAI.‐NCRIMOS@pwgsc.gc.ca