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Schedule A7 -Support teams, knowledge transition

Status Awarded

Amendment value :

CAD 1,863,120.00

Solicitation number 24CEBA21

Publication date

Contract award date

Description
This contract was awarded to:
Accenture
As the CEBA program transitioned from collections build to ongoing operations EDC required the set up of maintenance support capabilities for the full CEBA Solution (80-90% of which is proprietary software) so that the CEBA program was prepared to provide maintenance support services as of the collections go live date.  This included building the maintenance support teams, transitioning the required knowledge from the build teams to the maintenance support teams, design and implementation of the service management governance, processes and solution required to track and report on incidents and service requests for the CEBA Solution and manage all technology capabilities.   In addition, onboard additional business and technical operations resources, tooling, including applicable licenses to support EDC in its servicing of loan holders as of the collections go live date. 

Purchase Order Number 76999
Business address
45 O'Connor St., Suite 1100
Ottawa, Ontario, K1P 1A4
Canada
Procurement method
Non-Competitive
Language(s)
English
,
French

View the full contract history for Accenture.

Contract duration

The contract will be for a period of 4 month(s), from 2023/10/30 to 2024/03/21.

Trade agreements

  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Contact information

Contracting organization

Organization
Export Development Canada - EDC
Address
150 Slater
Ottawa, Ontario, K1A 1K3
Canada
Contracting authority
Christine McKinnon
Email
solicitations@edc.ca
Date modified: