Maintenance and support of the CEBA Solution and business operational support
Status Awarded
Solicitation number 24CEBA23
Publication date
Contract award date
Contract value
CAD 78,419,900.00
Description
This contract was awarded to:
Accenture
As the CEBA program transitioned from collections build, EDC required the ongoing services to continue to process repayments, service customers via the CEBA call centre and for the maintenance and support of the CEBA technology solution (80-90% proprietary) including now collections services in collaboration with the Canada Revenue Agency (“CRA”). Key services include:
1) Business Operations
2) Technical Services including Functional Requirements, Non-Functional Requirements
3) Non-Proprietary Services including Call Center, Tier 1 Support, Business Operations Support.
The contract contemplates 3 extension years for the system support and 4 years for the Non-proprietary systems. Value of which is not reported here.
Purchase Order Number 77551
1) Business Operations
2) Technical Services including Functional Requirements, Non-Functional Requirements
3) Non-Proprietary Services including Call Center, Tier 1 Support, Business Operations Support.
The contract contemplates 3 extension years for the system support and 4 years for the Non-proprietary systems. Value of which is not reported here.
Purchase Order Number 77551
- Business address
-
45 O'Connor St., Suite 1100Ottawa, Ontario, K1P 1A4Canada
- Procurement method
- Non-Competitive
- Language(s)
-
English,French
Contract duration
The contract will be for a period of 85 month(s), from 2024/02/29 to 2031/03/31.
Trade agreements
-
Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Contact information
Contracting organization
- Organization
-
Export Development Canada - EDC
- Address
-
150 SlaterOttawa, Ontario, K1A 1K3Canada
- Contracting authority
- Christine McKinnon
- Email
- solicitations@edc.ca
