COVID-19 Relief Benefit Programs - Contact Centre Support

Status Awarded

Contract number 2021002259

Solicitation number 1000355925

Publication date

Contract award date

Last amendment date

Contract value

CAD 4,268,195.32
Description

This contract was awarded to:

MAXIMUS Canada Services Inc.

The CRA requires contact centre support for the emergency benefit programs that are administered by the CRA on behalf of the Government of Canada. The proposed vendor will be responsible for providing telephony infrastructure, staff and associated equipment to be able to answer telephone calls placed by Canadians seeking non-account specific guidance during the 2021 tax season.

Business address
716 Yates Street
Victoria, BC, V8W 1L4
Procurement method
Competitive – Selective Tendering
Language(s)
English
,
French

View the full contract history for MAXIMUS Canada Services Inc..

Contract duration

Refer to the description above for full details.

Commodity - GSIN

  • T000K - Telephone Services / Contact Centre Services
Contact information

Contracting organization

Organization
Canada Revenue Agency
Address
555 Mackenzie Avenue
Ottawa, Ontario, K1A 0L5
Canada
Contracting authority
Steve Gilroy
Phone
(613) 218-3991
Address
250 Albert Street, 8th Floor
Ottawa, ON, K1A 0L5

Buying organization(s)

Organization
Canada Revenue Agency
Address
555 Mackenzie Avenue
Ottawa, Ontario, K1A 0L5
Canada
Date modified: