As per the Commissioner’s Directive 720 (Education Programs and Services for Inmates), when an inmate's grade level is below grade 12 or its provincial equivalent, education will be identified as a need in their Correctional Plan. Therefore, the specific objective related to this contract is to provide educational and library services to the inmates at Springhill Institution.

1.1 Tasks/Performance Standards:

1. Performance Standards: The Contractor must ensure that the teachers and library technician understand and adhere to the following CSC policies, guidelines and procedures:

· CSC’s Mission Statement: http://www.csc-scc.gc.ca/text/organi/organe01_e.shtml

· CSC Policy (Commissioner Directives and Standard Operating Practices) and Legislation: http://www.csc-scc.gc.ca/text/legislat_e.shtml

· Applicable Commissioner Directives below (copies are available upon request):

§ CD 350: Contracting

§ CD 568-1: Recording and Reporting of Security Incidents

§ CD 701: Information Sharing

§ CD 720: Education Programs and Services for Offenders

§ CD 730: Offender Program Assignments and Inmate Payments

§ CD 764: Access to Material and Live Entertainment

· The Corrections and Conditional Release Act (CCRA): http://laws.justice.gc.ca/en/C44.6/34022.html#rid-34239

· Security briefing and workshops relevant to their duties including security procedures including but not limited to escorting offenders, preparing observation reports, tool control, the offender management system. Library technicians and teachers attending workshops requested by CSC, will be considered fulfilling their contracted duties.

2. The Contractor must ensure delivery of the following educational services:

· Adult basic education program (ABE)

o ABE and Adapted ABE covers grade one (1) to grade twelve (12) and its curriculum is regulated by provincial ministries of education. Within ABE, there are four program levels, each of which corresponds to an inmate's functioning grade level. While there are some provincial differences, program levels are generally grouped as follows:

· ABE Level I Academic Upgrading (grades 1-5 inclusively)

· ABE Level II Academic Upgrading (grades 6-8 inclusively)

· ABE Level III (grades 9-10)

· ABE IV Academic Upgrading (grades 11-12 inclusively)

· General Educational Development (GED)

· Educational programs leading to the Adult High School Diploma;

· Adapted ABE programs;

· Other education programs, pilot programs and curriculum requested by the Project Authority.

· Coordination of post-secondary pre-requisite courses and correspondence courses

The student-to-teacher ratios represent the number of actual students the teacher will be teaching on a daily basis. Students are assigned to classrooms either part-time or full-time. To meet this standard the teacher may have additional students assigned to the program to complement student absences and releases. Teachers must ensure the maximum teacher-student ratio (1:12 to 1:15) in their classroom is met at all times. Subject to the Project Authority’s approval, ratios may be lower occasionally according to physical space, educational needs and operational needs.

Provide a total caseload ratio of twenty to twenty-five (20-25) students to one (1) teacher, based on: education program levels, combination of classroom students and independent studies’ students, as designated by the Project Authority.

3. The Contractor must ensure that educational programs operate year-round and are sufficiently individualized to accommodate not only continuous entry and exit from the program or course, but could also include more than one level within a classroom.

4. The Contractor must ensure the following operational requirements are met:

· Provide educational services between 08:00 and 16:00 hours with a one-hour lunch period. On occasion at the request of the Project Authority, services could be rendered outside of core business hours. Breaks will be agreed upon and directed by CSC institutional routine. CSC will establish student contact hours in the program;

· Library hours may vary (evenings and weekends) based on the operational needs of the institution.

· Provide a maximum of up to 185 days of service, unless otherwise stated, as and when required and amend services as instructed by the Contracting Authority;

· Inform contracted staff that services will not be required on the following statutory holidays:

o Canada Day

o Civic Holiday in August

o Labour Day

o National Day of Truth and Reconciliation

o Thanksgiving Day

o Remembrance Day

o Christmas Day

o Boxing Day

o New Year's Day

o Good Friday

o Easter Monday

o Victoria Day

Closure of government facilities (i.e. lockdowns, weather related, and emergency operations):

At the Project Authority’s discretion, the contracted staff may be required to provide related services (e.g. curriculum development and course preparation) during closure of government facilities.

· Provide services of two (2) full-time teachers (1 bilingual and 1 English essential) - 35 hours per week / 7 hours per day / Monday to Friday AND one (1) Library Technician (English essential) - 30 hours/week.

o One (1) of the teachers must be designated as Head Teacher to provide and ensure the services are rendered in both official languages.

o The contractor must provide a qualified replacement teacher without delay in the event of absences of the bilingual Teacher to respect official languages’ obligations and to provide the services at all times.

o When a teacher is absent, a plan to combine classes must be put in place to ensure continuity of educational services to offenders.

o The Head Teacher must coordinate the schedules to ensure delivery of the following services:

o Bilingual educational services at the intake center (Regional Reception Center);

o Teach and facilitate independent studies (cell studies);

o Participate in the Correctional Interventions Board (CIB) meetings as requested by the Project Authority;

o Provide input to the CIB and Case Management teams on issues such as education levels and recommendations;

o Maintain offender attendance at the required ratios;

o Review all incoming offenders’ education information and provide Parole Officers with data necessary to make referrals to Education programs;

o Evaluate the offenders’ educational needs, waitlists, suspensions;

o Administer and score the Canadian Adult Achievement Test and the “Test de rendement pour francophones”;

o Offer educational counseling in both official languages;

o Complete interim and final Program Performance Reports in both official languages;

o Perform other related tasks to ensure proper operation of the school and the library.

o The Library Technician must:

§ Provide services to inmates in various units within the institution and agree to flexible work hours to meet the needs of the institution’s population;

§ Include the application of the Dewey Decimal system or another library computer-based program;

§ Coordinate trainings and inmate orientation as required;

§ Organize and implement special events and displays within the library setting including, but not limited to: Black History Month, National Nutrition Month, Canadian Red Cross month;

§ Recommend reading material for all cultural and visible minority groups within but not limited to but not limited to: African Canadian, Indigenous, Francophone;

§ Ensure similar library services to inmates who are temporarily residing at the Regional Reception Centre;

§ Submit reports, upon request from Project Authority or delegate, based on visitation statistics and circulation data;

§ Keep track of attendance and absences of inmates, and other data entry as required;

§ Register and notify readers with overdue library materials;

§ Supervise inmates who are assigned to work in the library and write work performance reports;

§ Photocopy legal documentation when requested;

§ Action requests for purchasing of magazines, newspapers, or other reading material and inmate subscriptions for approval and signing by the Project Authority;

§ Recommend purchasing for books and other office material or equipment to the Project Authority;

§ Supervise computer access to inmates in relation to questions on Acts and Regulations, CSC and government policies, and Institutional Standing Orders;

§ Complete observation reports as required when observing questionable or inappropriate behaviour as well as following an incident;

§ Employ library management techniques and methods to ensure a clean environment and to protect and preserve library resources, including but not limited to books, shelving units, computers;

§ Make recommendations to the Program Manager for disposal of surplus library material in accordance with CSC National Guide for Institutional Libraries;

§ Organize materials and information to reflect professional library standards;

§ Support and promote the following: institutional programming, education, employment, social, ethnic, and cultural development, and information resources;

§ Maximize accessibility to all offenders and provide satellite collections to be refreshed on a monthly basis;

§ Ensure all materials within the library collection(s) contribute to CSC mandate, and are within policy and in good condition;

§ Ensure compliance with the policy on donated books;

§ Explain the proper use of the online data base;

§ Keep an updated inventory of all materials and books in the library;

§ Maintain basic collections as well as up-to-date copies of the following legal, regulatory and official documents in both official languages:

i. Canadian Charter of Rights and Freedoms

ii. Corrections and Conditional Release Act

iii. Transfer of Offenders Act

iv. Criminal Code of Canada

v. Canadian Human Rights Act

vi. Access to Information Act and appropriate access to request forms

vii. Privacy Act and appropriate access to request forms

viii. Info Source – Sources of Federal Government Information

ix. Official Languages Act

x. Standards for Judicial Review of Parole Eligibility

xi. Commissioner’s Directives

xii. Standard Operating Practices except SOP’s or parts thereof related to security matters

xiii. Regional Instructions for the region except orders or parts thereof related to security matters

xiv. Standing Orders for that institution, except orders or parts thereof related to security matters

xv. Publications produced by the Correctional Service of Canada regarding programs and services for Offenders.

5. On successful completion of any course provided through the delivery of this contract, the Contractor must provide the appropriate provincially recognized certification.

6. The Contractor agrees that all textbooks, teaching aids, or other materials prepared for, or developed expressly for this program and paid for by CSC will be the property of CSC.

7. The Contractor understands the following:

· The CIB assigns inmates to the program based on the current CSC student-to-teacher ratio and in a manner, which maximizes the use of the available training seats.

· The CIB assigns inmates to the library assistant positions available in the institutional library and to the educational tutor positions available in the classroom. The Contractor must be prepared to work in cooperation with CSC to utilize inmate classroom assistants where and when appropriate. This shall include in classroom training and orientation of the inmate assistant by the contract teacher. The inmate assistant will not mark examinations, administer examinations or tests nor partake in disciplining of students.

· Review all incoming inmates’ education information and provide parole officers with data necessary to make referrals to Education programs via the CIB.

8. The Contractor must participate in meetings as requested by the Project Authority and must be available for on site supervision of employees, monitoring and coordinating visits relative to the education and library programs.

9. The Contractor must ensure replacement substitute staff as required. Any changes in staff will require a review of the new staff’s experience and qualifications. CSC may deny the services of new or replacement staff based on their experience and qualifications.

10. The Contractor must participate in the yearly development of the educational plan.

11. The Contractor must assist the Project Authority with input, data analysis, and reporting, as it relates to the educational results, progress, forecasting, curriculum development, and pilot programs.

12. The Contractor must ensure an efficient information-sharing process (i.e. e-mails pertaining to work safety, security reminders, and general information which is deemed necessary to inform personnel and to maintain a safe and secure environment).

13. The Contractor must organize and invigilate General Educational Development (GED) testing in both official languages which may take place during the evening or during institutional operational hours at the medium and minimum sector;

14. The Contractor must ensures at all times, that resources, services, and communication are available in both official languages;

15. The Contractor must ensure, when forwarding information to all institutional staff, that communication is done via the Project Authority only;

16. Contract staff attending workshops, requested by CSC, will be considered fulfilling their contracted duties and the Contractor will be paid;

17. The Contractor must ensure that the following duties are performed by the Teachers:

o Provide a comprehensive basic academic education program as stated in task #2;

o Assess the academic needs and abilities of inmates academic evaluations;

o Provide individualized instruction;

o Develop individual educational plans;

• Assist in inventory control;

• Familiarize themselves with the nature and content of androgagical and technological advances in teaching techniques and to the extent practicable, integrate the use of this form of instruction into their course delivery;

• Provide a variety of teaching strategies (including, but not limited to individualized learning, group learning, guests’ presentations);

• Employ classroom management techniques and methods to ensure a clean environment and to protect and preserve the classroom resources (i.e. books, tools, equipment);

• Complete a daily visual search the respective area following each teaching or instruction session (i.e. after inmates return to their cells in the morning, following the end-of-day return of inmates to their cells, following any evening instruction or testing period, and also as requested by the Project Authority);

• Immediately complete observation reports and submit to CSC security personnel any information or observations of inmate conduct that could jeopardize the safety or the security of the penitentiary. This may include charging offenders for various infractions;

• Supervise and evaluate the inmate cleaner in the classroom and in the library area according to CD-730 “Offender Program Assignment and Inmate Pay”;

• Prepare and take steps to recognize significant cultural dates and months by providing presentations, collages, and other forms of visual reminders to staff and inmates throughout the classroom and the library;

• Cooperate with CSC management, staff, and other contractors.