OTRS Platinum and Titanium SaaS for Privy Council Office

Contract number CW2400201

Amendment value : CAD 133,456.55

Solicitation number WS5109491855

Contract award date

Expiry date

Contract details
This contract was awarded to:
OTRS INC
Privy Council Office (PCO) requires the provision of a vendor-managed SaaS, fully bilingual service management software, license, support and maintenance solution.
Business address
10080 N Wolfe Rd Suite SW3-200
Cupertino, California, 95014-2515
US
Notice type
Directed Contract
Contract instrument type
Contract
Procurement method
Non-Competitive
Language(s)
English
,
French
Selection criteria
Not applicable
Region(s) of delivery
National Capital Region (NCR)

View the full contract history for OTRS INC.

Contract duration

The contract will be for a period of 12 month(s), from 2025/05/11 to 2026/05/10.

Total value of contract

This is the total value of this contract, which includes the initial contract value and the sum of all amendments.

CAD 133,825.94

Commodity - UNSPSC

  • 43230000 - Software

Trade agreements

  • Canada-Peru Free Trade Agreement (CPFTA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-Honduras Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-UK Trade Continuity Agreement (Canada-UK TCA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Ukraine Free Trade Agreement (CUFTA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None
Contact information

Contracting organization

Organization
Department of Public Works and Government Services (PSPC)
Address
11 Laurier St, Phase III, Place du Portage
Gatineau, Quebec, K1A 0S5
Canada
Contracting authority
Jones, Katie (SPAC/PSPC)
Email
katie.jones@tpsgc-pwgsc.gc.ca

Buying organization(s)

Organization
Privy Council Office (PCO)
Address
80 Wellingtion Street
Ottawa, Ontario, K1P5K9
Canada