RFI T8157-260003 - Clearing the Backlog of Air Travel Complaints at the Canadian Transportation Agency
Solicitation number WS5666108010
Publication date
Closing date and time 2026/06/19 14:00 EDT
Description
Transport Canada requires the services of an impartial Contractor to review and issue decisions as soon as possible on all eligible Air Passenger Protection Regulations (APPR) related complaints. The purpose of this RFI is to solicit feedback from the industry and determine whether there are Alternative Dispute Resolution (ADR) firms incorporated and based in Canada, interested in the work as described in the attached draft Statement of Work. Additionally, it is important to gauge whether these firms have the experience of processing similar volumes of complaints under expedited timeframes.
File Number: DOC5668409117
Title: T8157-260003 Clearing the Backlog of Air Travel Complaints at the Canadian Transportation Agency.
DEADLINE FOR OFFERS: JUNE 19 2026, AT 2:00 PM EDT
There is no security requirement for this RFI; however, there may be a security requirement at the time of the subsequent procurement process.
Contract duration
Refer to the description above for full details.
Trade agreements
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No trade agreements are applicable to this solicitation process
Reason for limited tendering
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
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None
Contact information
Contracting organization
- Organization
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Department of Public Works and Government Services (PSPC)
- Address
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11 Laurier St, Phase III, Place du PortageGatineau, Quebec, K1A 0S5Canada
- Contracting authority
- Patel, Ankoor (SPAC/PSPC) (il-le-lui / he-him-his)
- Email
- ankoor.patel@tpsgc-pwgsc.gc.ca
Buying organization(s)
- Organization
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Department of Transport (TC)
- Address
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330 Sparks StreetOttawa, Ontario, K1A0N8Canada