Emergency Dispatch Protocols (EDP)
Solicitation number 24-008
Publication date
Closing date and time 2024/04/03 18:00 EDT
Last amendment date
Description
ProQA and AQUA systems and related applications:
• ProQA licenses, training, ongoing maintenance & support.
• Expert System Priority Dispatch call-taking.
• Two-way CAD integrated Priority Dispatch software system (ProQA).
• Automated Quality Assurance Priority Dispatch Case Review software (AQUA).
• 24 hour/7day technical support service for Priority Dispatch-related software.
• Police Priority Dispatch System version 7.
• Fire Priority Dispatch System version 7.1.
• Emergency Dispatch Instructor training for The City through the International Academies of Emergency Dispatch.
• Provide Priority Dispatch International Emergency Dispatch Certification and Recertification.
• Provide International Academies of Emergency Dispatch’s evidenced based protocols that meets or exceeds International Standards.
• Provide priority dispatch system cardset trays [springless design for Fire Priority Dispatch System (FPDS) and Police Priority Dispatch System (PPDS) cards for on-line dispatching], Priority Dispatch System Pilot Guides, and Priority Dispatch System protocol tablets.
• Comprehensive Implementation of FPDS and PPDS, consulting services from International Academies of Emergency Dispatch (IAED) by PDC.
• Emergency Dispatch Instructor training through the International Academies of Emergency Dispatch.
• Quality Improvement Certification (ED-Q) training through International Academies of Emergency Dispatch.
• Quality Performance Review (QPR) comprehensive of quality assurance program FPDS, and PPDS web-based Continuing Dispatch Education (CDE) subscription provider.
• Access to the College of Emergency Dispatch through International Academies of Emergency Dispatch.
• Emergency Fire Dispatch (EFD) and Emergency Police Dispatch (EPD) Stuck Accelerator Tool.
• ProQA and AQUA systems and application upgrades as required.
Details of NOI 24-008 can be found at: https://discovery.ariba.com/rfx/19161940
Contract duration
Refer to the description above for full details.
Trade agreements
-
Canadian Free Trade Agreement (CFTA)
-
Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Contact information
Contracting organization
- Organization
-
City of Calgary
- Address
-
2nd Floor, Building U - 677, 25 Avenue SE, Calgary, AB, T2P 2M5.Calgary, Alberta, T2P 2M5Canada
- Contracting authority
- Ha Nguyen
- Phone
- 403-268-1073
- Email
- ha.nguyen@calgary.ca
- Address
-
10025Calgary, Alberta, 403-268-1073Canada
Bidding details
Full details for this tender opportunity are available on a third-party site
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