Interactive Voice Response (IVR) System - Customer Support
Solicitation number BC2026012_50
Publication date
Closing date and time 2026/06/02 17:00 EDT
Description
SkilledTradesBC's Customer Support Team manages inbound and outbound calls related to client inquiries, requests for assistance, and issue resolution. The organization is exploring modern, cloud-based telephony solutions to improve system reliability, enhance call handling efficiency, and provide better tools for customer service representatives, including call recording, reporting, and integration with existing systems.
Interested parties can refer to the attached BC Bid Vendor Communication for instruction on downloading the documents.
Note: Addendum # 1 has been issued and attached to this solicitation.
Interested parties can refer to the attached BC Bid Vendor Communication for instruction on downloading the documents.
Note: Addendum # 1 has been issued and attached to this solicitation.
Contract duration
Refer to the description above for full details.
Trade agreements
-
Please refer to tender description or tender documents
Contact information
Contracting organization
- Organization
-
SkilledTradesBC
- Address
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8100 Granville AveRichmond, British Columbia, V6Y 3T6Canada
- Contracting authority
- Cheryl Lee
- Email
- procurement@skilledtradesbc.ca
- Address
-
8100 Granville AveRichmond, British Columbia, V6Y 3T6Canada
Bidding details
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