Customer Experience Current State Assessment
Solicitation number BCRFP_26-044
Publication date
Closing date and time 2026/08/24 17:00 EDT
Last amendment date
Description
Request for Proposals
RFP No. 26-044
Customer Experience Current State Assessment
The City of Coquitlam recognizes the great privilege and responsibility of serving a diverse community of residents. Through meaningful and positive interactions, the City takes pride in delivering people-focused service experiences and is committed to continuous improvement to meet the evolving needs and expectations of the community.
This RFP is intended to invite qualified Consultants who are interested in, and who have the expertise, experience, resources and knowledge to conduct key portions of a Customer Experience Current State Assessment to help the organization better understand industry best practices, opportunities for improvement and areas of existing success relative to the customer experience at the City of Coquitlam.
KEY DATESRFP Issue DateMonday, July 27, 2026Deadline for Questions12:00 PM (local time)
Wednesday, August 12, 2026Submission Deadline2:00 PM (local time)
Monday, August 17, 2026
Monday, August 24, 2026 Questions
Questions are to be submitted through the City’s bidsandtenders website.
Addenda
Proponents are required to check the City’s bidsandtenders website for any updated information and addenda issued before the Closing Date at the following website address: Coquitlam.bidsandtenders.ca.
M. Pain
Manager Procurement
RFP No. 26-044
Customer Experience Current State Assessment
The City of Coquitlam recognizes the great privilege and responsibility of serving a diverse community of residents. Through meaningful and positive interactions, the City takes pride in delivering people-focused service experiences and is committed to continuous improvement to meet the evolving needs and expectations of the community.
This RFP is intended to invite qualified Consultants who are interested in, and who have the expertise, experience, resources and knowledge to conduct key portions of a Customer Experience Current State Assessment to help the organization better understand industry best practices, opportunities for improvement and areas of existing success relative to the customer experience at the City of Coquitlam.
KEY DATES
Wednesday, August 12, 2026
Monday, August 24, 2026
Questions are to be submitted through the City’s bidsandtenders website.
Addenda
Proponents are required to check the City’s bidsandtenders website for any updated information and addenda issued before the Closing Date at the following website address: Coquitlam.bidsandtenders.ca.
M. Pain
Manager Procurement
Contract duration
Refer to the description above for full details.
Trade agreements
-
Please refer to tender description or tender documents
Contact information
Contracting organization
- Organization
-
City of Coquitlam
- Address
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3000 Guildford WyCoquitlam, British Columbia, V3B 7N2Canada
- Contracting authority
- Mark Pain
- Email
- bid@coquitlam.ca
- Address
-
3000 Guildford WyCoquitlam, British Columbia, V3B 7N2Canada
Bidding details
Full details for this tender opportunity are available on a third-party site
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