Customer Satisfaction Surveys

BC Assessment is seeking a highly qualified Consultant or team of Consultants (no more than 3) from a consulting firm with experience in the area of conducting annual customer satisfaction surveys.

The Consultant(s) will provide various services in relation to BC Assessment’s Annual Customer Satisfaction Survey(s). Assistance with other surveys, focus groups, and market research may also be required, on an as-needed basis. The Consultant(s) will work with BC Assessment to enhance or modify the current annual or bi-annual surveys and develop new surveys and will work with BC Assessment to send out the surveys, which could mean, depending on the survey, that the Consultant(s) could be responsible to send the survey to participants. Finally, the Consultant(s) will provide and present to BC Assessment the data and reports analysing and summarizing the findings.

Services may be required at any time of the year but the primary need for the Annual Customer Satisfaction Survey occurs between November and April.  Consultants will work out of their own offices, but be available for meetings and/or consultations at BC Assessment’s Vancouver or Victoria offices. Meetings may be held virtually via Microsoft Teams.

BC Assessment anticipates entering into a three-year contract with the successful Proponent with two three-year options to renew on substantially the same terms and conditions, at BC Assessment’s sole discretion.