User Testing Software Platform for User Experience Testing

Notice of Proposed Procurement (NPP) for User Testing Software Platform for User Experience Testing

The Canada Revenue Agency (CRA) intends to enter into a contract with a single contractor for access to a user testing software platform to test CRA content on Canada.ca with the Canadian public, as well as certain niche audiences such as business owners, families with children, and other demographics as required. The ability to test with persons who use assistive reading and navigation technologies is not within scope for this requirement and has been solicited under a separate procurement by the CRA. The objective is to assess the ease with which users can find information and successfully complete tasks on Canada.ca and to identify any difficulties that users face in navigating CRA content so that solutions can be proposed and implemented to improve those performance measures.

This requirement also includes irrevocable options to procure additional quantities of test requests to be used within the User Testing Software Platform annual entity license for the User Testing Software Platform for User Experience Testing.

The period of any resulting contract will be for two (2) years with CRA retaining the irrevocable option to extend the period of the contract for up to five (5) additional one (1) year periods.

A bid must comply with the requirements of the bid solicitation and meet all mandatory evaluation criteria to be declared responsive. The responsive bid with the lowest bid evaluation price will be recommended for contract award.

Proposal documents and supporting information must be submitted in either English or French.

Conditional Set-Aside Under the Procurement Strategy for Indigenous Business
• This procurement may be conditionally set aside under the federal government Procurement Strategy for Indigenous Business.
• In order to be considered for the set-aside, the Bidder must certify that it qualifies as an Indigenous business as defined under PSIB and that it will comply with all requirements of PSIB. If bids from two (2) or more Indigenous businesses are compliant with the terms of the Request for Proposal, the contracting authority will limit the competition to those Indigenous businesses and will not consider bids from any non-Indigenous businesses that may have been submitted.
• For more information on Indigenous business requirements of the Set-aside Program for Indigenous Business, refer to Eligibility for Indigenous procurement set aside and Procurement information for Indigenous business owners

Questions must be directed in writing to the contracting authority via email:

Christian.nkezurukundo@cra-arc.gc.ca

Bids must be submitted by using the Connect service provided by the Canada Post Corporation. When responding, the proposal MUST be delivered to:
Canada Revenue Agency
Bid Receiving Unit
BRUg@cra-arc.gc.ca
Bids will not be accepted if emailed directly to this email address. This email address must be used to request that CRA open a Connect conversation, as detailed in Appendix 3: Standard Instructions - Goods or Services - Competitive Requirements of the Request for Proposal. Bidders must not use their own licensing agreement for Connect to initiate a Connect conversation with CRA.

The CRA reserves the right to negotiate with suppliers on any procurement.

This bid solicitation 1000505276/A cancels and supersedes previous bid solicitation number 1000505276 dated February 06, 2025 with a closing of March 10, 2025 at 02:00 PM EDT.