Development of a Contact Centre Organizational Model Strategy

Solicitation number T8080-250149

Publication date

Closing date and time 2025/09/26 14:00 EDT

Last amendment date


    Description

    Transport Canada (TC) has a requirement for the development of a contact centre organizational model strategy.

    Contract duration

    The estimated contract period will be 7 month(s), with a proposed start date of 2025/10/01.

    Trade agreements

    • North American Free Trade Agreement (NAFTA)
    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Colombia Free Trade Agreement
    • Canada-Panama Free Trade Agreement
    • Canada-Honduras Free Trade Agreement
    • Canada-Korea Free Trade Agreement (CKFTA)
    • Canadian Free Trade Agreement (CFTA)

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None
    Contact information

    Contracting organization

    Organization
    Department of Transport (TC)
    Address

    330 Sparks Street

    Ottawa, Ontario, K1A 0N5
    Canada
    Contracting authority
    Maryse Babineau
    Email
    maryse.babineau@tc.gc.ca
    Address

    95 Foundry Street

    Moncton, New Brunswick, E1A 5H7
    Canada
    Bidding details
    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
    Caption
    Document title Amendment no. Language Unique downloads Date added
    001 EN 137 2025/08/22
    001 FR 20 2025/08/22
    Access the Getting started page for details on how to bid, and more.

    Summary information

    Notice type
    RFP against Supply Arrangement
    Language(s)
    English, French
    Region(s) of delivery
    Canada
    Region of opportunity
    Canada
    Contract duration
    7 month(s)
    Procurement method
    Competitive – Selective Tendering
    Selection criteria
    Highest Combined Rating of Technical Merit and Price