Inbound Call Centre Services-Emergency Line
Solicitation number 5000084619
Publication date
Closing date and time 2026/05/13 11:00 EDT
Description
Background of this Letter of Interest (LOI)
The purpose of this LOI is to obtain information prior to finalizing the procurement strategy for the subject project which is being undertaken the Canadian Nuclear Safety Commission (CNSC).
The CNSC is Canada’s nuclear regulator and operates a 24 hours a day, 7 days a week, 365 days a year (24/7/365) emergency line, used to report nuclear related events. All calls to the CNSC emergency line are forwarded to a Contractor’s call centre.
The CNSC’s requires the services of a Contractor to provide inbound call centre services for the CNSC Emergency line with full 24/7/365 availability.
Further details of the project and requirements are outlined in “Annex A – Statement of Work” to this LOI.
Purpose of this LOI
Due to the specific security requirements, the CNSC is seeking information regarding:
• The availability of existing organizations of meeting the CNSC’s needs.
Estimated duration of the contract to 5 years of services.
Nature of this LOI
This LOI is issued solely to assess market capacity and industry interest regarding the services described in Annex A – Statement of Work (SOW). It is not a solicitation of offers and must not be construed as a commitment by CNSC to issue a future solicitation or award a contract.
Please refer to the letter of interest and its annexes for further details.
Contract duration
The estimated contract period will be 60 month(s).
Trade agreements
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No trade agreements are applicable to this solicitation process
Reason for limited tendering
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
-
None
Businesses interested in partnering for this tender opportunity:
Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.
Contact information
Contracting organization
- Organization
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Canadian Nuclear Safety Commission (CNSC)
- Address
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280 Slater street
Ottawa, Ontario, K1P 1C2Canada
- Contracting authority
- CNSC Procurement
- Email
- solicitation-demandedesoumission@cnsc-ccsn.gc.ca
- Address
-
280 Slater street
Ottawa, Ontario, K1P 1C2Canada
Bidding details
| Document title | Amendment no. | Language | Unique downloads | Date added |
|---|---|---|---|---|
| 5000084619-_Letter_of_Interest_(LOI)-ENG.pdf | 001 | EN | 30 | 2026/04/27 |
| 5000084619-Lettre d'Interet (LI)-FR.pdf | 001 | FR | 3 | 2026/04/27 |