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Canadian Forces Recruiting Group Mystery Shopper Services

Solicitation number W3827-25-R401

Publication date

Closing date and time 2024/06/14 16:00 EDT

Last amendment date


    Description

    Canadian Forces Recruiting Group (CFRG) is responsible for attracting and enrolling personnel into the Canadian Armed Forces (CAF). There is a strong willingness to address specific customer service issues in order to reach the highest industry standards in terms of customer experience.

    CFRG is seeking a means by which to determine the quality of customer service interactions at Canadian Forces Recruiting Centers (CFRCs). To conduct this assessment, a Mystery Shopper service is required. This assessment will be executed utilizing various means throughout the recruitment process; in-person visits, telephone, social media channels, Forces.ca, and participation in online recruiting events.

    Contract duration

    The estimated contract period will be 8 month(s), with a proposed start date of 2024/07/15.

    Trade agreements

    • No trade agreements are applicable to this solicitation process

    Reason for limited tendering

    A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

    • None

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Organization
    Canadian Forces Recruiting Group Headquarters
    Address

    25 Centurion Close

    Borden, Ontario, L0M 1C0
    Canada
    Contracting authority
    Musa Nooristani
    Phone
    (705) 770-7545
    Email
    musa.nooristani@forces.gc.ca
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    001
    English
    and
    French
    17
    001
    English
    and
    French
    30
    001
    English
    82
    001
    French
    9

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    Canada
    Contract duration
    8 month(s)
    Procurement method
    Competitive – Open Bidding
    Selection criteria
    Highest Combined Rating of Technical Merit and Price

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

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