Canadian Forces Recruiting Group Mystery Shopper Services
Solicitation number W3827-25-R401
Publication date
Closing date and time 2024/06/14 16:00 EDT
Last amendment date
Description
Canadian Forces Recruiting Group (CFRG) is responsible for attracting and enrolling personnel into the Canadian Armed Forces (CAF). There is a strong willingness to address specific customer service issues in order to reach the highest industry standards in terms of customer experience.
CFRG is seeking a means by which to determine the quality of customer service interactions at Canadian Forces Recruiting Centers (CFRCs). To conduct this assessment, a Mystery Shopper service is required. This assessment will be executed utilizing various means throughout the recruitment process; in-person visits, telephone, social media channels, Forces.ca, and participation in online recruiting events.
Contract duration
The estimated contract period will be 8 month(s), with a proposed start date of 2024/07/15.
Trade agreements
-
No trade agreements are applicable to this solicitation process
Reason for limited tendering
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
-
None
Contact information
Contracting organization
- Organization
-
Canadian Forces Recruiting Group Headquarters
- Address
-
25 Centurion Close
Borden, Ontario, L0M 1C0Canada
- Contracting authority
- Musa Nooristani
- Phone
- (705) 770-7545
- Email
- musa.nooristani@forces.gc.ca
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Document title | Amendment no. | Language | Unique downloads | Date added |
---|---|---|---|---|
20240612-U-CFRG_R4-MS_Questions_answered_Bil_amdt_002.pdf | 001 |
English
and
French
|
17 | |
20240606-U-CFRG_R4-MS_Questions_answered_Bil_0.pdf | 001 |
English
and
French
|
30 | |
20240321-U-CFRG_HQ_R4-MC_RFP_2_Mystery_Shopper.pdf | 001 |
English
|
79 | |
20240321-U-CFRG_R4-MC_RFP_2_Mystery_Shopper_French_0.pdf | 001 |
French
|
9 |
Access the Getting started page for details on how to bid, and more.