Canadian Forces Recruiting Group Mystery Shopper Services
Solicitation number W3827-25-R401
Publication date
Closing date and time 2024/06/14 16:00 EDT
Last amendment date
Description
Canadian Forces Recruiting Group (CFRG) is responsible for attracting and enrolling personnel into the Canadian Armed Forces (CAF). There is a strong willingness to address specific customer service issues in order to reach the highest industry standards in terms of customer experience.
CFRG is seeking a means by which to determine the quality of customer service interactions at Canadian Forces Recruiting Centers (CFRCs). To conduct this assessment, a Mystery Shopper service is required. This assessment will be executed utilizing various means throughout the recruitment process; in-person visits, telephone, social media channels, Forces.ca, and participation in online recruiting events.
Contract duration
The estimated contract period will be 8 month(s), with a proposed start date of 2024/07/15.
Trade agreements
-
No trade agreements are applicable to this solicitation process
Reason for limited tendering
A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:
-
None
Contact information
Contracting organization
- Organization
-
Canadian Forces Recruiting Group Headquarters
- Address
-
25 Centurion Close
Borden, Ontario, L0M 1C0Canada
- Contracting authority
- Musa Nooristani
- Phone
- (705) 770-7545
- Email
- musa.nooristani@forces.gc.ca
Bidding details
| Document title | Amendment no. | Language | Unique downloads | Date added |
|---|---|---|---|---|
| 20240612-U-CFRG_R4-MS_Questions_answered_Bil_amdt_002.pdf | 001 | EN and FR | 19 | 2024/06/12 |
| 20240606-U-CFRG_R4-MS_Questions_answered_Bil_0.pdf | 001 | EN and FR | 30 | 2024/06/07 |
| 20240321-U-CFRG_HQ_R4-MC_RFP_2_Mystery_Shopper.pdf | 001 | EN | 83 | 2024/06/03 |
| 20240321-U-CFRG_R4-MC_RFP_2_Mystery_Shopper_French_0.pdf | 001 | FR | 9 | 2024/06/03 |