IT Service Management (ITSM) revitalization and cloud migration initiative delivery support

Solicitation number 100032250

Publication date

Closing date and time 2026/06/15 14:00 EDT

Description

The objective of this engagement is to develop and execute a structured, phased ITSM modernization program that:
1. Modernizes the ITSM platform (upgrade BMC to cloud SaaS or evaluate alternatives such as ServiceNow, GLPI, etc.).
2. Establishes a robust, trusted CMDB supported by formalized ETL processes and enhanced discovery (including SSC data centres and public cloud providers).
3. Implements and matures core ITIL practices aligned with departmental priorities and governance.
4. Retires legacy ITSM tools and decouples notifications/escalations from WebDirect.
5. Integrates ITSM with SSC Onyx and other enterprise reporting/BI services.
6. Lays the foundation for safe, governed use of analytics and AI capabilities.

Contract duration

The estimated contract period will be 24 month(s), with a proposed start date of 2026/08/03.

Trade agreements

  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Ukraine Free Trade Agreement (CUFTA)
  • Canada-UK Trade Continuity Agreement (Canada-UK TCA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None
Contact information

Contracting organization

Organization
Department of Employment and Social Development (ESDC)
Address

140 Promenade du Portage

Gatineau, QC, K1A 0J9
Canada
Contracting authority
Stéfany Lauzon
Email
NC-Solicitations-GD@hrsdc-rhdcc.gc.ca
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Caption
Document title Amendment no. Language Unique downloads Date added
100032250_NPP_EN.pdf 001 EN 126 2026/05/29
100032250_NPP_FR.pdf 001 FR 8 2026/05/29
Access the Getting started page for details on how to bid, and more.

Summary information

Notice type
Request for Proposal
Language(s)
English
Region(s) of delivery
National Capital Region (NCR)
Region of opportunity
National Capital Region (NCR)
Contract duration
24 month(s)
Procurement method
Competitive – Selective Tendering
Selection criteria
Highest Combined Rating of Technical Merit and Price
Commodity - UNSPSC
Click the links below to see a list of notices associated with the UNSPSC.