TASK BASED INFORMATICS PROFESSIONAL SERVICES (TBIPS) - SYSTEM ADMINISTRATORS - LEVEL 2 FOR THE DEPARTMENT OF FOREIGN AFFAIRS, TRADE AND DEVELOPMENT

Solicitation number 23-232597

Publication date

Closing date and time 2023/04/03 14:00 EDT

Last amendment date


    Description

    As part of the Department of Foreign Affairs, Trade and Development (DFATD), the Information and Management Bureau (SID) provides overall Information Management and Information Technology (IM/IT) planning, day-to-day operations, and support services to DFATD clients, both domestically and internationally. SIS supports employees in over 170 missions (Embassies, High Commissions, Trade Offices, Consulates, etc.), in over 100 countries around the globe.
    Within the National Capital Region (NCR), the National IT Support Team (SISN) provides IT Support to clients that include, DFATD employees, DFATD students/contractors, other Government Departments employees, using the DFATD’s computer network.
    The requirement is for client-focused resources who can provide IM/IT support over the telephone, in tickets (Service Requests and Incidents), by email, in person, and using Microsoft Teams. They will support DFATD’s clients, including DFATD employees, contractors and our partners and co-locators with network accounts, working from home or from a DFATD location in Canada.
    DFATD will be awarding up to three (3) contracts for a total of 22 resources combined. Upon contract award, all twenty-two (22) resources will be required within two (2) weeks of contract award.

    Contract duration

    The estimated contract period will be 12 month(s), with a proposed start date of 2023/04/24.

    Trade agreements

    • North American Free Trade Agreement (NAFTA)
    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Chile Free Trade Agreement (CCFTA)
    • Canada-Peru Free Trade Agreement (CPFTA)
    • Canada-Colombia Free Trade Agreement
    • Canada-Panama Free Trade Agreement
    • Canada-Honduras Free Trade Agreement
    • Canada-Korea Free Trade Agreement (CKFTA)
    • Canadian Free Trade Agreement (CFTA)
    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
    • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
    • Canada-Ukraine Free Trade Agreement (CUFTA)

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    Contact information

    Contracting organization

    Organization
    Department of Foreign Affairs, Trade and Development
    Address

    200 Promenade du Portage

    Gatineau, QC, J8X 4H4
    Canada
    Contracting authority
    Deeptee Seebun
    Phone
    (613) 791-7571
    Email
    Deeptee.Seebun@international.gc.ca
    Address

    200 Promenade du Portage

    Gatineau, QC, J8X 4H4
    Canada
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    001
    French
    2
    001
    English
    23

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    Summary information

    Notice type
    RFP against Supply Arrangement
    Language(s)
    English
    Region(s) of delivery
    Canada
    Region of opportunity
    Canada
    Contract duration
    12 month(s)
    Procurement method
    Competitive – Selective Tendering
    Selection criteria
    Highest Combined Rating of Technical Merit and Price

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