Financial Inquiry Services for Health Canada and the Public Health Agency of Canada

Health Canada (HC) and the Public Health Agency of Canada (PHAC) require the services of a financial inquiry service provider to conduct financial inquiries as part of the Government of Canada’s mandatory personnel security screening process.

The Contractor shall provide, on an as-required basis, training and ongoing support for approximately twenty (20) HC employees and authorized users who will conduct financial inquiries through the Contractor’s online system. Support services shall include, but are not limited to:

• Password resets;
• Creation, modification, and deletion of user and supervisor accounts;
• Technical assistance related to the Contractor’s website and/or online system; and
• Any other support necessary to enable HC and PHAC personnel to perform financial inquiries efficiently and effectively.

The Contractor shall provide access to a comprehensive Canadian consumer credit database that offers broad national coverage and timely, continuously updated credit information.