Request for Information - CRA Print to Mail Replacement Equipment

Amendment 004:

To inform potential vendors that for the remainder of the response period, the contracting will be David Denis. Any questions or response to the request for information (RFI) should be sent to the following email address: david.denis@cra-arc.gc.ca

Amendment 002 is being raised :

To inform potential vendors that for the period of April 2, 2026 to April 10, 2026 the Contracting Authority will be Tara Sprigings-Ramsey. Any questions or response to the request for information (RFI) should be sent to the following email during this period: Tara.Sprigings-Ramsey@cra-arc.gc.ca

The CRA’s Print to Mail (PTM) operation requires the replacement or upgrade of its aging printer and insertion equipment, along with corresponding networking infrastructure ( Automated Document Factory (ADF) software, servers, software to manage data files and job routing, etc). The CRA is interested in hearing from industry vendors on what options are currently available that would satisfy CRA’s print to mail requirements. The CRA also requires the provision of maintenance and support services that includes dedicated on-site support resources, and the provision of equipment consumables ( MIRC toner, fuser kits, imaging unit kits, roller kits, suction cups).
The three types of hardware and software currently being used by the PTM under three separate contracts that are the subject to replacement or upgrade are:
1. Xerox Nuvera 288 High speed printers
2. Bell and Howell Forerunner Inserters
a. Inserter software (Automated Document Factory (ADF); Navigator, IQ Production Management V18)
3. Hewlett Packard ProLiant DL350 Gen 9 Servers, ProLiant DL360 Gen 10 servers.
a. Bell and Howell IQ Software (ADF Software): Prisma production software, Prisma Development-Prisma production software
Responding to this Request for Information (RFI) is not a prerequisite to being eligible to bid on any subsequent solicitation. Any subsequent solicitation will be advertised on the Government Electronic Tendering Service commonly referred to as CanadaBuys.
This RFI is not to be construed as a solicitation for tenders or proposals. No contract or other form of commitment will be entered into based on responses to this RFI. This RFI is not authorization by the Canada Revenue Agency (CRA) to undertake any work that would result in costs to the CRA.

RFI Closing Date
Responses must be received on or before April 21, 2026, no later than 14:00 EDT. All responses to this Request for Information must be directed in writing and submitted by email to:

Contracting Authority:

David Denis
E-mail: david.denis@cra-arc.gc.ca

It is recommended that all electronic submissions contain a read receipt option to confirm that the email was received.
Respondents are requested to provide a contact name, email address and telephone number when submitting their response.
Please refer to the solicitation documents for further information and instructions regarding this opportunity.