Users experience Software as a service

Solicitation number 20250409

Publication date

Closing date and time 2025/06/20 14:00 EDT

Last amendment date

Description

The Financial Consumer Agency of Canada (FCAC) requires a User Experience (UX) research software to support evidence-based Human-Centered Design practices. This ensures that the development of our services and products is deeply rooted in the needs, behaviors, and preferences of our users.

FCAC needs to efficiently recruit, schedule, and compensate user research participants, ensuring a diverse and representative sample for our studies. The UX research software must support both moderated and unmoderated research methods, allowing us to gather comprehensive insights through a variety of user research methods, such as usability tests, interviews, surveys, card sorts and navigation tests.

Contract duration

The estimated contract period will be 72 month(s), with a proposed start date of 2025/07/01.

Trade agreements

  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Ukraine Free Trade Agreement (CUFTA)
  • Canada-UK Trade Continuity Agreement (Canada-UK TCA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None
Contact information

Contracting organization

Organization
Financial Consumer Agency of Canada (FCAC)
Address

427 Laurier Ave. West, Suite 500

Ottawa, ON, K1R 1B9
Canada
Contracting authority
Stéphane Dupel
Phone
(613) 371-3223
Email
stephane.dupel@fcac-acfc.gc.ca
Address

427 Laurier Ave West, suite 500

Ottawa, Ontario, K1R 1B9
Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Caption
Document title Amendment no. Language Unique downloads Date added
ADVANCE CONTRACT AWARD NOTICE - UX Software.pdf 001 EN 75 2025/06/03
ADVANCE CONTRACT AWARD NOTICE - UX Software_FR.pdf 001 FR 3 2025/06/03
Access the Getting started page for details on how to bid, and more.

Summary information

Notice type
Advance Contract Award Notice
Language(s)
English, French
Region(s) of delivery
National Capital Region (NCR)
Region of opportunity
Canada
Contract duration
72 month(s)
Procurement method
Advance Contract Award Notice
Commodity - UNSPSC
Click the links below to see a list of notices associated with the UNSPSC.