Facilitation services for the delivery of multiple virtual training courses to the Employment and Social Development of Canada (ESDC) Call Centre employees.

Solicitation number 100031848

Publication date

Closing date and time 2026/04/20 14:00 EDT

Last amendment date

Description

ESDC requires the professional services of the Contractor’s training facilitators to support the development of employees’ skills working in a call centre, section 60.02 of the Program and Administrative Services (PA) Collective Agreement states that all call centre employees shall be provided the opportunity to participate in at least one (1) day of facilitated training on crisis intervention. In addition, all call centre employees shall be provided the opportunity to participate in a minimum of two (2) days training annually on matters related to working in a call centre, such as training to reinforce coping skills.

Contract duration

The estimated contract period will be 10 month(s), with a proposed start date of 2026/05/04.

Trade agreements

  • North American Free Trade Agreement (NAFTA)
  • World Trade Organization Agreement on Government Procurement (WTO GPA)
  • Canada-Chile Free Trade Agreement (CCFTA)
  • Canada-Peru Free Trade Agreement (CPFTA)
  • Canada-Colombia Free Trade Agreement
  • Canada-Panama Free Trade Agreement
  • Canada-Honduras Free Trade Agreement
  • Canada-Korea Free Trade Agreement (CKFTA)
  • Canadian Free Trade Agreement (CFTA)
  • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
  • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
  • Canada-Ukraine Free Trade Agreement (CUFTA)
  • Canada-UK Trade Continuity Agreement (Canada-UK TCA)

Reason for limited tendering

A contracting officer can use limited tendering for specific reasons outlined in the applicable trade agreements. The reason for this contract is described below:

  • None

Businesses interested in partnering for this tender opportunity:
Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.

Contact information

Contracting organization

Organization
Department of Employment and Social Development (ESDC)
Address

140 Promenade du Portage

Gatineau, QC, K1A 0J9
Canada
Contracting authority
Michelle Pauzé
Email
NC-Solicitations-GD@hrsdc-rhdcc.gc.ca
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Caption
Document title Amendment no. Language Unique downloads Date added
100031848 - NPP.pdf 001 EN 74 2026/03/31
100031848 - APM.pdf 001 FR 20 2026/03/31
Access the Getting started page for details on how to bid, and more.

Summary information

Notice type
Request for Proposal
Language(s)
English
Region(s) of delivery
National Capital Region (NCR)
Region of opportunity
National Capital Region (NCR)
Contract duration
10 month(s)
Procurement method
Competitive – Selective Tendering
Selection criteria
Lowest Price
Commodity - UNSPSC
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