Ops Support Specialist & Help Desk Specialist

NOTICE OF PROPOSED PROCUREMENT

This requirement is only open to the below list of pre-qualified suppliers under the Task-Based Informatics Professional Services (TBIPS).

TASK BASED EN578-170432/B PROFESSIONAL SERVICES REQUIREMENT

FILE NUMBER: W8485-TBIPS2026-04
TIER 1 (< $3.75M)

This requirement is for the Department of National Defence (DND).

This requirement is for the:

- Stream 4: Business Services Class

for the services of:

- One (1) B.10 Help Desk Specialist (Intermediate, Level 2)
- One (1) B.13 Operations Support Specialist (Intermediate, Level 2)

Number of Contracts: This bid solicitation is intended to result in the award of one (1) contract for four (4) years, plus one (1) one-year irrevocable options allowing Canada to extend the term of the Contract.

Request for Proposal (RFP) documents will be e-mailed directly, from the DND Point of Contact (DND POC), to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT RFP DOCUMENTS ARE NOT AVAILABLE ON THE GOVERNMENT ELECTRONIC TENDERING SYSTEM. (https://canadabuys.canada.ca/en/tender-opportunities).

UNSPSC
80000000: L1-Management and Business Professionals and Administrative Services
80101507: L4-Information technology consultation services

Location of Work to be Performed

Region(s): National Capital Region
Specific Location(s): 455 Blvd de la Carrière, Gatineau, QC
Security Requirement

Security Requirements Check List: PS SRCL - Custom
Supplier Security Clearance required: Secret
Security Level required (Document Safeguarding): None

Estimated Level of Effort:

The estimated level of effort of the contract will be for 225 days per year per resource.

Estimated time frame of contract – 01 July 2026 to 30 June 2030 plus one (1) irrevocable option years.

Enquiries: Enquiries regarding this Request for Proposal (RFP) requirement must be submitted to the DND POC listed below.

File Number: W8485-TBIPS2026-04
DND POC: Bing Han
E-Mail: DapServicesBidReceiving-DoaServicesReceptionDesSoumissions@forces.gc.ca

The Director Aerospace Equipment Business Management (DAEBM) requires support for its corporate Information Management and Information Technology (IM/IT) in-service business model under the Director General of Aerospace Equipment Program Management (DGAEPM). This includes Enterprise Resource Planning (ERP) Customer Support Services for the AEPM component of the Defence Resource Management Information System (DRMIS).

Documents may be submitted in either official language of Canada.

The TBIPS Method of Supply is a result of a formal competitive process which was established as a result of extensive consultations with industry. The Method of Supply provides suppliers with an on-going opportunity to become prequalified for participation in future bidding opportunities. To obtain more information about how to become a pre-qualified supplier for TBIPS, please contact Public Works and Government Services Canada (PWGSC) at: RCNMDAI.-NCRIMOS@tpsgc-pwgsc.gc.ca.

For general information on the various PWGSC Methods of Supply, or to obtain specific information on a PWGSC professional service method of supply, please visit PWGSC's Buy and Sell website at: https://buyandsell.gc.ca/for-businesses/selling-to-the-government-of-ca….

List of Pre-Qualified Suppliers

This requirement is open only to the following companies who qualified under the stated consultant categories, level of expertise, security level, region and tier:

1. 01 Millennium Consulting Inc.
2. 1019837 Ontario Inc.
3. 1511995 Ontario Limited, iPSS inc., Epi-Use Now Inc., in JV
4. 2605582 Ontario Inc.
5. 2iSolutions Inc.
6. 4165047 Canada Inc.
7. 4165047 CANADA INC., INNOVISION CONSULTING INC., IN JOINT VENTURE
8. 49 Solutions Inc.
9. 7792395 Canada Inc.
10. 9149481 Canada Inc.
11. 9468269 Canada Corp.
12. A. Net Solutions Inc.
13. Accenture Inc.
14. Access Corporate Technologies Inc.
15. ACOSYS CONSULTING SERVICES INC./ SERVICES CONSEILS ACOSYS INC., PRICEWATERHOUSECOOPERS LLP, IN JOINT VENTURE
16. Action Personnel of Ottawa-Hull Ltd
17. Adecco Employment Services Limited/Services de placement Adecco Limited
18. ADGA Group Consultants Inc.
19. Adirondack Information Management Inc.
20. Adirondack Information Management Inc., Entrust Limited, Artemp Personnel Services Inc., The AIM Group Inc., in JOINT VENTURE
21. ADRM Technology Consulting Group Corp.
22. ADRM Technology Consulting Group Corp. and Randstad Interim Inc
23. Affinity Staffing Inc.
24. Akkodis Canada Inc.
25. Alding Enterprises Inc.
26. Alika Internet Technologies Inc.
27. Alika Internet Technologies Inc., LNine Consulting Inc. in Joint Venture
28. ALITHYA CANADA INC
29. Alivaktuk Consulting Inc. & NavPoint Consulting Group Inc. in JV
30. ALLAN CLARKE & ASSOCIATES INC.; THE HALIFAX COMPUTER CONSULTING GROUP INC.; IN JOINT VENTURE
31. Altis Recruitment & Technology Inc.
32. ALTRUISTIC INFORMATICS CONSULTING INC.
33. Amyantek Inc
34. Andrew Mazeikis, Andrew Lee
35. ARCTIQ CANADA INC.
36. Axons Canada Inc., Levio Conseils Inc., IN JOINT VENTURE
37. BDO Canada LLP
38. BP & M Government IM & IT Consulting Inc.
39. Bulletproof Solutions ULC
40. C3SA CYBERNETIC SECURITY AUDIT INC.
41. Cache Computer Consulting Corp.
42. Calian Ltd.
43. CALIAN LTD., DWP SOLUTIONS INC., IN JOINT VENTURE
44. CDW Canada Corp.
45. CGI Information Systems and Management Consultants Inc.
46. Cistel Technology Inc.
47. CloseReach Ltd., SnapSearch Inc., Bell, Browne, Molnar & Delicate Consulting Inc., IN JOINT VENTURE
48. Cofomo Inc.
49. Cogniva Information Solutions Inc.
50. Compugen Incorporated
51. Conoscenti Technologies Inc.
52. Contract Community Inc.
53. CoreTracks Inc.
54. CorGTA Inc.
55. CSI Consulting Inc.
56. Dare Human Resources Corporation
57. Deloitte Inc.
58. DLS Technology Corporation
59. Donna Cona Inc.
60. DONNA CONA INC., IBM CANADA LIMITED IN JOINT VENTURE
61. DWP Solutions Inc.
62. Eagle Professional Resources Inc.
63. Eclipsys Solutions Inc
64. EMINENT SYSTEMS INC.
65. Entrust Limited
66. Equasion Business Technologies Consulting Inc and Watershed Information Technology Inc in CJV
67. Ernst & Young LLP
68. EXPERIS CANADA INC.
69. Fifalde Consulting Inc.
70. Flex Tech Services Inc.
71. ForgeSight Technologies Inc.
72. FreeBalance Inc.
73. Fujitsu Consulting (CANADA) Inc./Fujitsu Conseil (Canada) Inc.
74. GSI International Consulting Inc.
75. Hays Specialist Recruitment (Canada) Inc.
76. Holonics Inc.
77. HubSpoke Inc.
78. I4C INFORMATION TECHNOLOGY CONSULTING INC
79. IBISKA Telecom Inc.
80. IBM Canada Limited/IBM Canada Limitée
81. iFathom Corporation
82. Improving Ottawa
83. Infosys Public Services Inc
84. Innobec and MDOS in JV
85. Inround Innovations Incorporated, 3056058 Canada Inc., IN JOINT VENTURE
86. Integra Networks Corporation
87. IPSS INC.
88. IT/Net - Ottawa Inc.
89. IT/NET OTTAWA INC, KPMG LLP, in joint venture
90. ITI Canada Inc
91. Jumping Elephants Incorporated
92. KAINOS CANADA INC.
93. Kyndryl Canada Limited; ISM Information Systems Management Corporation IN JOINT VENTURE
94. Les Enterprises Norleaf Networks Inc.
95. Leverage Technology Resources Inc.
96. Levio Conseils Inc.
97. Lightning Tree Consulting Inc., Burbeck Inc., and P.G. Rodler Consulting in Joint Venture
98. LIKE 10 INC.
99. LIKE 10 INC., SoftMosis Inc. IN JOINT VENTURE
100. LNW Consulting Inc
101. Logic 2000 Incorporated
102. MAKWA Resourcing Inc.
103. Makwa Resourcing Inc., TPG Technology Consulting Ltd. in JOINT VENTURE
104. Malarsoft Technology Corporation
105. MALARSOFT TECHNOLOGY CORPORATION, CISTEL TECHNOLOGY INC., COMPUTACENTER CANADA INC. IN JOINT VENTURE
106. Maplesoft Consulting Inc.
107. Maplestream Inc., Cofomo Inc. IN JOINT VENTURE
108. Maverin Business Services Inc.
109. Maverin Inc.
110. MaxSys Staffing & Consulting Inc.
111. MERAK Systems Corporation
112. Messa Computing Inc.
113. MGIS Inc.
114. MGIS Inc., B D M K Consultants Inc IN JOINT VENTURE
115. Michael Wager Consulting Inc.
116. Mindwire Systems Ltd.
117. MINDWIRE SYSTEMS LTD., Akkada Professional Services inc., HubSpoke Inc., in Joint Venture
118. MIR Digital Solutions Corporation
119. MONZ CONSULTING INC., NEWFOUND RECRUITING CORPORATION. in Joint Venture
120. MORSON INTERNATIONAL INC.
121. Munvo Solutions Inc.
122. Myticas Consulting Inc.
123. NATTIQ INC.
124. NavPoint Consulting Group Inc.
125. New Technologies Inc.
126. New Value Solutions Group Inc.
127. Newfound Recruiting Corporation
128. Nisha Technologies Inc.
129. Nortak Software Ltd.
130. NRNS Incorporated
131. NTT DATA CANADA, INC.
132. OGGN Inc.
133. Onaki Création S.E.N.C., IBISKA TELECOM INC., in Joint Venture
134. OpenFrame Technologies, Inc.
135. OpenPlus Inc.
136. Orangutech Inc.
137. OXARO INC.
138. Palantir Technologies Canada Inc.
139. Portage Personnel Inc.
140. PRECISIONERP INCORPORATED
141. PrecisionIT Inc, IDS Systems Consultants Inc., PrecisionERP Incorporated, in JOINT VENTURE
142. Pricewaterhouse Coopers LLP
143. Primex Project Management Limited
144. Procom Consultants Group Ltd.
145. Progression 3 Inc.
146. Prologic Systems Ltd.
147. Prologic Systems Ltd. and Maplesoft Consulting Inc. in JV
148. Promaxis Systems Inc
149. Promaxis Systems Inc. and Holonics Inc. IN JOINT VENTURE
150. Protak Consulting Group Inc.
151. QMR Staffing Solutions Incorporated
152. Quallium Corporation
153. Quarry Consulting Inc.
154. R2i Incorporated
155. Randstad Interim Inc.
156. Robertson & Company Ltd.
157. S.I. SYSTEMS ULC
158. SAPPER LABS INC., ELECTRONIC WARFARE ASSOCIATES - CANADA, LTD, in joint venture
159. SÉLECT GLOBAL INTERNATIONAL LTÉE.
160. Softchoice Corporation
161. SRA Staffing Solutions Ltd.
162. Strategic Systems International Ltd.
163. Systematix IT Solutions Inc.
164. Systemscope Inc.
165. T.E.S. Contract Services INC.
166. T.I.7 Inc.
167. TEKsystems Canada Inc.
168. The AIM Group Inc.
169. The Halifax Computer Consulting Group Inc.
170. The Ian Martin Group
171. The VCAN Group Inc.
172. ThinkOn Inc.
173. TPG Technology Consulting Ltd.
174. TRM Technologies Inc.
175. Tundra Technical Solutions Inc.
176. Turtle Technologies Inc.
177. Valcom Consulting Group Inc.
178. Veritaaq Technology House Inc.
179. VLink Inc.
180. WSP Canada Inc.
181. Yoush Consulting Inc.
182. Zernam Enterprise Inc.
183. Zortech Solutions Inc.
184. 2iResourcing Inc.
185. 3D Global Enterprise Inc.
186. 4Plan Consulting Corp.
187. A Hundred Answers Inc.
188. ABM Integrated Solutions Inc.
189. Acquaint Personnel Services Inc.
190. Adapsyn Bioscience Inc.
191. Advanced Chippewa Technologies Inc.
192. Advanced Systems Group Inc.
193. AECOM Canada Ltd.
194. Agile Integrated Solutions Inc.
195. Akran Marketing Inc.
196. Alpha Omega Group Inc.
197. Altair Engineering Canada Ltd.
198. Amita Corporation
199. Apex Systems Inc.
200. Apptad Inc.
201. Arrow Workforce Solutions Inc.
202. Askfort Solutions Inc.
203. AssetWorks Canada Inc.
204. Aversan Inc.
205. BDO Solutions Inc.
206. Bell Canada
207. Beyond Technologies Consulting Inc.
208. Blue Rose Technologies Inc.
209. BMT Fleet Technology Ltd.
210. Brainhunter Systems Ltd