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Managed Security Services Provider

Solicitation number 202409005

Publication date

Closing date and time 2024/12/23 14:00 EST

Status Status Open

Description
The VIA Information Technology (IT) department would like to select an IT Managed Security Services Provider (MSSP) to manage a portfolio of VIA’s for Security Event Monitoring, Incident Detection and Response activities.

Mandatory Requirements:
  1. Official Languages
The Proponent must provide fluent written and verbal support for the MSSP solution in both official Canadian languages (English and French), according to the language of choice of VIA’s requester.
 
2.Experience

The Proponent must have minimum five (5) years of experience providing Managed Security Services for clients in Canada and/or US with hybrid IT infrastructure (on-premises and cloud) of similar scale and complexity to VIA and; A minimum of three (3) references must be provided for VIA to contact and; One (1) of the references must be in the transportation or railway industry.
 
3. Access to Solution Dashboard

VIA requires access to the solution’s dashboard and customer portal. The Proponent will provide VIA with read-only access to all solutions provided as part of the services. Visibility of what’s going on in the environment. Single point interface to access the status of the services.
  1. Security Operations Center (SOC)
Proponent must have an established and functioning SOC at one or more facilities in Canada and/or US that it owns or leases for monitoring and assessing services for active clients 24 X 7 X 365.
  1. Threat Intelligence           
Proponent must demonstrate ability to perform research or obtain access to high quality threat intelligence that implicates Canadian Government, Crown Corporation, Transportation industry, or North American critical infrastructure contexts.
 
6. Security Professional Services

Operate a credible Professional services practice that includes SOC analysts, security strategy & planning, compliance & auditing, policy assessment & development, testing, breach & incident response, forensics, threat intelligence & research team and more.
  1. Security Certifications
SOC 2, or SOC3 attestation report on their SOC management processes. The SOC 2 must cover security and availability principles at minimum and must have passed the compliance requirements against globally recognized IT framework(s) and control standards.
  1. Service Management and Ticketing
Proponent must use (or integrate with) VIA’s IT service management and ticketing solution (ServiceNow) for incident management and response activities, before end of transition period.


    Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

    Contract duration

    The estimated contract period will be 60 month(s).

    Trade agreements

    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)

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    Contact information

    Contracting organization

    Organization
    VIA Rail Canada Inc.
    Address
    3 Place Ville-Marie, Suite 500
    Montreal, Quebec, H3B 2C9
    Canada
    Contracting authority
    Gina Siviero
    Phone
    514-871-6536
    Email
    gina_siviero@viarail.ca
    Bidding details

    Full details for this tender opportunity are available on a third-party site

    Click on the button below to be directed to this website. Note that on the third-party site you may need an account to view and/or bid on this tender. Information on any fees or additional costs to access the full details is outlined in the Description tab of this tender opportunity.

    View full details on third-party site

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Language(s)
    French, English
    Contract duration
    60 month(s)
    Procurement method
    Competitive – Open Bidding

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

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