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Network Evolution, Security Integration and Managed Services

Solicitation number 202501007

Publication date

Closing date and time 2025/03/13 14:00 EDT

Last amendment date

Status Status Expired

Description
The VIA Information Technology (IT) department would like to select an IT Managed Services Provider (MSP) for  comprehensive monitoring and management services in support of our IT network infrastructure evolution, including Connectivity, SDWAN/SASE Solution and Managed Services. Collectively, this will drive the evolution towards a more robust, flexible, scalable and intelligent network that will meet VIA's requirements.

Mandatory Requirements:
  1. Official Languages
The Proponent must provide fluent written and verbal support for the MSP solution in both official Canadian languages (English and French), according to the language of choice of VIA’s requester.
 
2.Experience
The Proponent must have minimum five (5) years of experience providing Managed Services for connectivity, SDWAN/SASE, networking for clients in Canada and/or US of similar scale and complexity to VIA and;

A minimum of three (3) references must be provided for VIA to contact.
 
3. Network Operations Center (NOC)

Proponent must have an established and functioning NOC at one or more facilities in Canada that it owns or leases for monitoring and assessing services for active clients 24 X 7 X 365.
  1. Proponent Response to RFP
The Proponent’s response to RFP #202501007 must be attached to the Contract / Managed Services Agreement.
  1. Security Professional Services          
Operate a credible Professional services practice that includes security operations strategy & planning.
 
6. Vendor Assessment (Cybersecurity)

Proponent must provide responses in the Vendor Assessment document.
  1. Ownership of Goods
Any products, licenses, software, accessories and any other material needed to be purchased must solely belong to VIA exclusively.
Service plans, subscriptions, portal services and any other services must but be issued or registered under the name of VIA Rail Canada Inc.
  1. Service Management and Ticketing
Proponent must use (or integrate with) VIA’s IT service management and ticketing solution (ServiceNow) for incident management and response activities, before end of transition period of Phase 1.


    Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.

    Contract duration

    The estimated contract period will be 60 month(s).

    Trade agreements

    • Canada-European Union Comprehensive Economic and Trade Agreement (CETA)

    Partner with another business

    Are you interested in partnering with other businesses for this opportunity? Add your company to the list of businesses who are interested in partnering.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Organization
    VIA Rail Canada Inc.
    Address
    3 Place Ville-Marie, Suite 500
    Montreal, Quebec, H3B 2C9
    Canada
    Contracting authority
    Gina Siviero
    Phone
    514-871-6536
    Email
    gina_siviero@viarail.ca
    Bidding details

    Full details for this tender opportunity are available on a third-party site

    Click on the button below to be directed to this website. Note that on the third-party site you may need an account to view and/or bid on this tender. Information on any fees or additional costs to access the full details is outlined in the Description tab of this tender opportunity.

    View full details on third-party site

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Language(s)
    French, English
    Contract duration
    60 month(s)
    Procurement method
    Competitive – Open Bidding

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

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