Contact Centre as a Service RFP
Solicitation number TE25-RN-004
Publication date
Closing date and time 2026/01/30 15:00 EST
Last amendment date
Description
Farm Credit Canada (FCC) is inviting proposals for a cloud-based Contact Centre as a Service (CCaaS) platform. The solution must support approximately 180 users, handle 200,000 annual calls, and provide bilingual (English/French) capabilities. Key requirements include Single Sign-On via Microsoft Azure AD, omnichannel support, advanced AI features, and integration with enterprise systems. Proponents must demonstrate experience, meet all mandatory criteria, and comply with privacy and security standards.
Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.
Contract duration
The estimated contract period will be 60 month(s).
Trade agreements
-
Canadian Free Trade Agreement (CFTA)
-
Canada-European Union Comprehensive Economic and Trade Agreement (CETA)
Contact information
Contracting organization
- Organization
-
Farm Credit Canada (FCC)
- Address
-
1800 Hamilton StreetRegina, Saskatchewan, S4P 4L3Canada
- Contracting authority
- Ryan Normand
- Phone
- (306) 540-7714
- Email
- itprocurement@fcc-fac.ca
Bidding details
Full details for this tender opportunity are available on a third-party site
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