Window Cleaning Services for Various Buildings

Suppliers can find the complete tender document(s), at no cost, on: https://uwo.bonfirehub.ca.

Procuring Entity:
University of Western Ontario (Western)
Procurement Services
1151 Richmond Street
London, Ontario, Canada, N6A 3K7

Contact:
Colleen Nunez
Email: cburne@uwo.ca

Procurement Method:
Open tender whereby all interested Suppliers may submit a Proposal.

Description:

1. 1. Description of Deliverables

The RFP is an invitation to submit offers for everything required including all skilled labour, tools, materials, equipment for exterior window washing services for 105+ buildings, including student residences on Western’s main campus, as well as various buildings off-site (e.g. Brescia, Research Park, Collider, WINDEEE, Fraunhofer, ICFAR, ESW, etc.)The  buildings have many diverse purposes and vary in physical structure, as further described herein.

Although this RFP is facilitated specifically for Facilities Management, other Western faculties or departments may be interested in the services offered in the future.  As such, it is expected the successful Proponent will provide the services of this RFP to all Western faculties and departments.

Due to building/construction, location, or other various factors the scheduled interval of window washing may change for some buildings.  For example, Western won’t wash a building’s windows if there is construction happening next door.  We may also choose not to wash a building’s windows after a few years, if the condition is still favorable.

2.1.1      Current Environment
Some roof anchors are not certified or may not be installed on certain buildings. Facilities Management is working with Facilities Development Engineering on possible solutions for these buildings in question, and we would need flexibility from the successful vendor on creative solutions to service these spaces. This might include the need to use other equipment, tools or technology.  In these cases, additional safety precautions must be followed.

2.1.2      Goals and Expectations of the Service
Western’s goals and expectations are:

• Service Provider to provide high quality results and customer satisfaction
• Service Provider to provide minimal issues or interruptions to clients’ schedules
• Service Provider to provide professional and trained staff

 

0. 1. 3. Specifications of Goods and Scope of Services
1. Window Cleaning Specifications

Work should include but not be limited to the following:

• • • Cleaning of all exterior windows and window frames – cleaning may include but is not limited to washing, power washing, spraying, scraping, wiping, dusting, scrubbing and drying;
    • Cleaning of all window surfaces with an approved glass cleaning solution (eco-friendly) – cleaning may include but is not limited to washing, spraying, scraping, wiping, dusting, scrubbing and drying;
    • Remove any stubborn spots or marks with an approved glass cleaning solution;
    • Cleaning and drying of all window and sill surfaces with the use of squeegee and cloth;
    • Finished windows must be smear and streak free and sill to be clean and free from any spots and splashes;
    • Safety harness and secured tools to be used when cleaning in high areas as per Western’s safety policies and procedures and WSIB regulations.  Proponent employees must possess Working at Heights Certificates. The Proponent must be familiar with all current legislations pertaining to the work and will be responsible to follow and enforce such legislations;
    • Safety notices and roped off areas must be posted and clearly marked when working over a traffic area to ensure public are directed around the work site;
    • All employees of the Proponent are to have appropriate uniform and photo identification badges;
    • All employees of the Proponent must be covered by the Proponent’s insurance; and
    • All Proponent’s equipment such as ladders, scaffolding, ropes, etc., must be secured when not in use, and removed when not in use.

 

1. 2. Environmental

Environmentally preferable cleaning supplies and equipment criteria.
 

• • • Green Seal (http://www.greenseal.org)
    • ECOLOGO Certification https://www.ul.com/resources/ecologo-certification-program
    • Greenguard Certified (http://www.greenguard.org)

 

1. 3. Project Deliverables

The purpose of this process is to assist Western in selecting a Proponent with the right product mix, service capability and experience to efficiently and cost-effectively supply quality exterior window cleaning services including labour, supplies and equipment. Western is looking to achieve, but not limited to, the following:
 

1. Provide all necessary labour, supplies and equipment;

 

2. Include all overheads covering and not limited to licenses, transportation, environmental protection and safety measures, sub-contractors, etc.;

 

3. Mobilization and traffic control are included to enable this work to be carried out effectively, efficiently and safely;

 

4. Include all equipment/lift rental needed to provide the service;

 

5. Ability to provide service to “Working Buildings” to be included;

 

6. Ability to plan, schedule, coordinate and assure effective performance;

 

7. Provide environmentally preferred cleaning supplies; and

 

8. Any other costs and expenses.

All Services to be completed must be accepted best practices for high quality and sustainable window cleaning services.
 

1. 4. Facilities

The Proponent will coordinate with the building managers to gain access and ensure safety when providing the work during the cleaning schedule. On an annual basis, Western will provide the Proponent with a list of buildings to complete in the spring, summer and fall of each contract year.

Western has the following facilities that may require service in 2026/2027/2028. List may not be all-inclusive.  Not all buildings will require service on an annual basis. Most buildings require service on a rotating basis (e.g. every three years).  Buildings may be added or deleted to the contract by Western as required throughout the contract term.  Please see Attachment 1 – Western Campus Buildings and Attachment 2 – Map of Western Campus.

Estimated Quantities:
Not Applicable

Submission Details:
All tender submissions must be uploaded electronically at https://uwo.bonfirehub.ca.

Submission Deadline:
May 26, 2026 at 12:00 Noon

Public Opening:
Not Applicable

Conditions for Participation:
Available within the tender document(s).

Mandatory Submission Requirements:

1. Appendix B- Submission Form
2. Appendix C- Rate Bid Form
3. Appendix D- Reference Form
4. Appendix E- Deliverables and Technical Requirements Questionnaire
5. Appendix F and Sustainability Supporting Documentation
6. Appendix G – Proponent’s Checklist

Complete submission requirements are provided within the tender document(s).


Scored Submission Requirements:

1. Mandatory Requirements
2. Experience, Qualifications and References
3. Service Requirements
4. Project Examples and Project Resourcing
5. Training/Quality Assurance/Service and Support
6. Value- Added Ideas
7. Sustainability
8. Accessibility (AODA)
9. Pricing

This procurement is covered by Chapter 5 of the Canadian Free Trade Agreement (CFTA).

This procurement is covered by Chapter 19 of the Canada-European Union Comprehensive Economic Trade Agreement (CETA).

Delivery Date:
Not Applicable

Duration of Agreement:
The term of the Agreement is to be for a period of three (3) years, with an option in favour of Western to extend the Agreement on the same terms and conditions for up to two (2) additional one (1) year terms.

Additional Options:
Not Applicable

Negotiation:
At the end of the evaluation process, Western may identify one or more Suppliers with whom it wishes to enter into negotiations, by written notification.  See tender document(s) for further detail.

Prequalification:
Not Applicable

Responses must be submitted in English.

Suppliers should note that information contained within this Tender Notice is subject to change.  Suppliers are encouraged to download the tender document(s) which contain the most current information.
 
If there is a conflict between the tender document(s) and this Tender Notice, the tender document(s) will take precedence.

 

Bidding and Documents are available on http://www.merx.com. Fees may apply; See https://www.merx.com/public/pricing for more information.