Industry Engagement Day Notice - Sep 24 2013 - Converged Communications Services and Contact Centre Infrastructure Services

This update amends the date for the submission of written responses.

Suppliers wishing to provide written responses to the questions included in the Industry Engagement Day Presentations and/or any other material relevant to the subject matter covered at the Industry Engagement Day and the one-on-one meetings may do so by October 21, 2013 instead of October 14, 2013. All material must be sent to SSCTelecomConsultation.SPCConsultationTelecom@ssc-spc.gc.ca.  Information that is confidential must be marked as such.

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This update provides the Presentations made by SSC at the September 24th Industry Engagement Day.

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Shared Services Canada (SSC) was established on August 4, 2011 with the mandate to operate and transform the government's IT infrastructure. Under the umbrella of that dual authority, SSC is responsible for providing its 42 partner organizations with modern, reliable and secure IT infrastructure services that are cost-effective and which contribute to a greener government. In the process, SSC is building a new organization from the ground up.

The Telecom Transformation Program (TTP) is responsible for the transformation, planning and sourcing of telecommunications services for SSC.  As well, SSC is responsible for the strategies for delivering those services, with a view to centralize their administration, rationalize service delivery to achieve greater efficiencies, reduce costs, minimize risks, and improve security and service quality.  The strategy for transformation is to organize telecommunications services into separate streams.  The focus of this notice is for the Converged Communications Services and Contact Centre Infrastructure Services streams.

On September 24, 2013, Canada will host a half-day event to provide a forum for Canada to engage industry in a presentation on the scope, key requirements and procurement strategy for the competitive procurements of Converged Communications Services and Contact Centre Infrastructure Services.

The Industry Engagement Day session is open to interested suppliers and associations from the IT industry, as well as interested public servants, with priority being given to IT industry participants. Participants are cordially invited to attend either onsite at the National Capital Region location, or, via videoconferencing at three remote locations in Dartmouth, Calgary and Toronto.

The half-day Industry Engagement Day session will be followed by three days of one-on-one meetings (45-90 minutes long each, to be determined) with pre-registered suppliers and vendors. The Industry Engagement Day session will cover both Converged Communications Services and Contact Centre Infrastructure Services.  There will be separate one-on-one meetings for each stream.

Further details about the Industry Engagement Day session and the three days of one-on-one meetings are provided in the attached documents.  Interested participants are requested to download the documents and complete and submit the registration forms by the date indicated in the documents.