software maintenance, solution support of the entire set of software and configuration above the Operating System employed in the NRCan ePortal and LMS solution
Solicitation number NRCan _ 128883
Publication date
Closing date and time 2016/08/03 14:00 EDT
Description
The Contractor must:
- Ensure that qualified individuals remain available in appropriate quantities for work under the Task Authorizations to be issued in accordance with the Contract, and must also ensure that these individuals maintain any security levels associated with the corresponding resource categories of the bid solicitation for which they are available.
Categories of skilled resources that must be available as required to support the solution (first and third level) include:
- AMANDA System Administration
- AMANDA Configurator
- Solution Architect
- Business Analyst
- OpenAM / OpenID Developer
- SmartGuide Developer
- Liferay Administrator
- Help Desk Agent
- have and grant the licenses required to use the Software described in the SOW and other software identified by the Contractor that is required to support the solution;
- maintain and update the Software Documentation;
- provide support services for the eLMS/ePortal solution during the contract period;
- have the ability to provide 1st Level Help Desk services as an optional service, and
- provide end user training as and when requested by Canada that demonstrates a detailed knowledge of the solution and Explosives Section’s business practices and process flow.
The scope of this contract includes software maintenance, solution support of the entire set of software and configuration above the Operating System employed in the NRCan ePortal and LMS solution, subsequently called the “solution”; development, testing and implementation of enhancements, as required, and the optional provision of 1st level Help Desk services.
Contract duration
Refer to the description above for full details.
Trade agreements
-
Canada-Panama Free Trade Agreement
-
Agreement on Internal Trade (AIT)
-
Canada-Chile Free Trade Agreement (CCFTA)
-
Canada-Colombia Free Trade Agreement
-
North American Free Trade Agreement (NAFTA)
Contact information
Contracting organization
- Organization
-
Natural Resources Canada
- Address
-
580 Booth StOttawa, Ontario, K1A 0E4Canada
- Contracting authority
- Brenda Harlow
- Phone
- (343) 292-8301
- Address
-
580 Booth STOttawa, ON, K1A 0E4CA
Buying organization(s)
- Organization
-
Natural Resources Canada
- Address
-
580 Booth StOttawa, Ontario, K1A 0E4Canada
Bidding details
Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.
Document title | Amendment no. | Language | Unique downloads | Date added |
---|---|---|---|---|
pac_modele_128883.pdf | 000 |
French
|
4 | |
acan_nrcan_128883.pdf | 000 |
English
|
48 |
Access the Getting started page for details on how to bid, and more.