CANADA BORDER SERVICES AGENCY VOICE REPORTING SYSTEM (VRS)

Description of Requirement

This bid solicitation is being issued by Shared Services Canada (SSC) to satisfy the Canada Border

Services Agency’s (CBSA) requirement for Alternative to Detention (ATD) Framework.The ATD

Framework is intended to support CBSA’s detention program by providing a mechanism to facilitate the

detention avoidance or release of individuals in a manner that mitigates risk and facilitates the location and

apprehension of individuals who fail to comply as required.

The CBSA’s ability to monitor, track and locate individuals is critical to the success of the immigration

enforcement program. While ATD community programming provides in-community support for ATD

participants, the scope of tools available to CBSA officers to apprehend individuals will be expanded

through the design and implementation of ATD Electronic Supervision Tools, including Voice Reporting

(VR) with location based service and Electronic Monitoring (EM).

This requirement is for the provision of Voice Reporting System (VRS) as well as for the provision of

terminal equipment, software, maintenance and support services of said equipment for use by CBSA for

the following three Streams:

• Stream 1 – CBSA hosted Voice Reporting System (VRS) – Interactive Voice Response (IVR)

System with voice biometric module and related equipment and software.

• Stream 2 – Short Message Service (SMS) for voice reporting; and
• Stream 3 – Location Based Service (LBS), telephone reporting with biometric identifier and GPS locations server.

Number of Contracts: SSC intends to award up to 3 separate contracts, one per Stream, to different

successful bidders or to one bidder should it be the successful bidder under each Stream. If a bidder is

successful in more than one stream Canada reserves the right to include all awarded streams in one

SSC intends to award the contracts for a contract period of 2 years, plus 3 one-year irrevocable options allowing Canada to extend the term of the contract. This bid solicitation does not preclude Canada from using another method of supply for entities of the Government of Canada with the same or similar needs.

The requirement is subject to a preference for Canadian goods and/or services.

NATIONAL SECURITY EXEMPTION (NSE)

On May 28, 2012, the Government of Canada announced on the Government Electronic Tendering Service that it had invoked the NATIONAL SECURITY Exception under the trade agreements in respect of procurements related to email, networks, data centres and telephony requirements for SSC. As a result, this requirement is subject to the NATIONAL SECURITY Exception.

CONTRACTOR SELECTION METHODOLOGY

The evaluation of proposals will be performed in seven (7) steps as follows:

Step 1 – Evaluation against Mandatory Criteria

Step 2 – Evaluation against Technical Criteria

Step 3 – Evaluation of Financial Proposal

Step 4 – Selection

Step 5 – Acceptance Testing

Step 6 – Conditions Precedent to Contract Entry

Step 7 – Contract Entry

CONTRACTING OFFICER

All enquiries regarding this Request for Proposal must be directed in WRITING (see email address below) to:

Sarah Ahmed

Procurement and Vendor Relationships | Achats et relations avec les fournisseurs

180 Kent Street | 180, rue Kent

Ottawa, Ontario

K1P 0B6

Tel. Number: (613) 240-3126

Fax Number: (613) 960-6007

Email Address: Sarah.Ahmed@canada.ca

Proposal documents and supporting information may be submitted in either English or French.

Bids must be received on or before, January 31, 2018 at 2:00 pm EDST.

SSC reserves the right to negotiate with suppliers on any procurement.

ADDRESS FOR SUBMISSION OF BIDS

For submission by mail, courier or drop-off:

Attention Sarah Ahmed

SSC | SPC

Procurement and Vendor Relationships | Achats et relations avec les fournisseurs

180 Kent Street | 180, rue Kent

Ottawa, Ontario

K1P 0B6

Telephone No: (613) 240-3126