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Solicitation number R1000337582, R1000337606, R1000337607

Publication date

Closing date and time 2018/01/31 13:00 EST

Last amendment date


    Description of Requirement

    This bid solicitation is being issued by Shared Services Canada (SSC) to satisfy the Canada Border

    Services Agency’s (CBSA) requirement for Alternative to Detention (ATD) Framework.The ATD

    Framework is intended to support CBSA’s detention program by providing a mechanism to facilitate the

    detention avoidance or release of individuals in a manner that mitigates risk and facilitates the location and

    apprehension of individuals who fail to comply as required.

    The CBSA’s ability to monitor, track and locate individuals is critical to the success of the immigration

    enforcement program. While ATD community programming provides in-community support for ATD

    participants, the scope of tools available to CBSA officers to apprehend individuals will be expanded

    through the design and implementation of ATD Electronic Supervision Tools, including Voice Reporting

    (VR) with location based service and Electronic Monitoring (EM).

    This requirement is for the provision of Voice Reporting System (VRS) as well as for the provision of

    terminal equipment, software, maintenance and support services of said equipment for use by CBSA for

    the following three Streams:

    • Stream 1 – CBSA hosted Voice Reporting System (VRS) – Interactive Voice Response (IVR)

    System with voice biometric module and related equipment and software.

    • Stream 2 – Short Message Service (SMS) for voice reporting; and
    • Stream 3 – Location Based Service (LBS), telephone reporting with biometric identifier and GPS locations server.

    Number of Contracts: SSC intends to award up to 3 separate contracts, one per Stream, to different

    successful bidders or to one bidder should it be the successful bidder under each Stream. If a bidder is

    successful in more than one stream Canada reserves the right to include all awarded streams in one


    SSC intends to award the contracts for a contract period of 2 years, plus 3 one-year irrevocable options allowing Canada to extend the term of the contract. This bid solicitation does not preclude Canada from using another method of supply for entities of the Government of Canada with the same or similar needs.

    The requirement is subject to a preference for Canadian goods and/or services.


    On May 28, 2012, the Government of Canada announced on the Government Electronic Tendering Service that it had invoked the NATIONAL SECURITY Exception under the trade agreements in respect of procurements related to email, networks, data centres and telephony requirements for SSC. As a result, this requirement is subject to the NATIONAL SECURITY Exception.


    The evaluation of proposals will be performed in seven (7) steps as follows:

    Step 1 – Evaluation against Mandatory Criteria

    Step 2 – Evaluation against Technical Criteria

    Step 3 – Evaluation of Financial Proposal

    Step 4 – Selection

    Step 5 – Acceptance Testing

    Step 6 – Conditions Precedent to Contract Entry

    Step 7 – Contract Entry


    All enquiries regarding this Request for Proposal must be directed in WRITING (see email address below) to:

    Sarah Ahmed

    Procurement and Vendor Relationships | Achats et relations avec les fournisseurs

    180 Kent Street | 180, rue Kent

    Ottawa, Ontario

    K1P 0B6

    Tel. Number: (613) 240-3126

    Fax Number: (613) 960-6007

    Email Address:

    Proposal documents and supporting information may be submitted in either English or French.

    Bids must be received on or before, January 31, 2018 at 2:00 pm EDST.

    SSC reserves the right to negotiate with suppliers on any procurement.


    For submission by mail, courier or drop-off:

    Attention Sarah Ahmed

    SSC | SPC

    Procurement and Vendor Relationships | Achats et relations avec les fournisseurs

    180 Kent Street | 180, rue Kent

    Ottawa, Ontario

    K1P 0B6

    Telephone No: (613) 240-3126

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • No trade agreements are applicable to this solicitation process

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Contact information

    Contracting organization

    Shared Services Canada
    90 Metcalfe Street
    Ottawa, Ontario, K0A 0C3
    Contracting authority
    Ahmed, Sarah
    180 Kent Street
    Ottawa, ON, K1A 0L5

    Buying organization(s)

    Shared Services Canada
    90 Metcalfe Street
    Ottawa, Ontario, K0A 0C3
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added

    Access the Getting started page for details on how to bid, and more.

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    Summary information

    Notice type
    Request for Proposal
    English, French
    Region(s) of delivery
    Region of opportunity
    Procurement method
    Competitive – Open Bidding
    Commodity - GSIN
    Click the links below to see a list of notices associated with the GSIN codes.

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.


    Date modified: