24/7 Technical Support and First Response Program for First Nation Water & Wastewater Systems

24/7 Technical Support and First Response Program for First Nation Water & Wastewater Systems

1. To provide technical support and/or provide on-site technical support and assessment services (when approved) to requesting water and wastewater systems operators on First Nations to ensure that the water in a First Nation community remains safe and potable.
2. Provide continuous service through a toll free number to be monitored 24 hours per day, 7 days per week, providing a single point of contact for First Nation water and wastewater system operators.
3. The response coverage will be assigned to one Operations Manager, on a rotational basis as required, all calls must be documented and tracked and provided to ISC using Appendix “D”.
4. The Service Provider/Recipient is responsible for making arrangements with vendors as deemed necessary to deliver first response services as required and approved by ISC; this could include mechanical contractors, equipment suppliers, water distribution/collection maintenance companies and other related services that may be called upon to support first response service.