Enterprise Monitoring Solution (EMS)

Enterprise Monitoring Solution (EMS) - Request for Information (RFI)

Shared Services Canada (SSC) is requesting Industry feedback on the new initiative Enterprise Monitoring Solution (EMS) for the Government of Canada (GC). GC is exploring modernizing the way monitoring is performed for infrastructure and applications with the following goals:

1. Improving our ability of the returning service;
2. Help drive more valued work from our support organization by reducing mundane tasks;
3. Reduce blind spots by providing a centralized view for monitoring all infrastructure and in- scope applications;
4. Transform the monitoring capability from a re-active to a proactive.

Shared Services Canada (SSC) understands that there is no one tool that can perform all functions required. SSC has a preference to acquire this capability from a Software as a Service (SaaS) perspective but may need to deploy an in-house solution due to security requirements. The tool(s) must interface to the SSC IT Service Management (ITSM) tool as the system of record for events, and actions taken by the provided tool(s).

Currently the GC operates networks with different security designations. For the purpose of this RFI, you should assume we have three networks in scope (unclassified, Secret & Protected-B) (https://www.tpsgc-pwgsc.gc.ca/esc-src/protection-safeguarding/niveaux-levels-eng.html.

This RFI is not a solicitation of bids or tenders. No contract will be awarded as a result of the activities undertaken during this RFI. Canada reserves the right to cancel any of the preliminary requirements described as part of the Project at any time during the RFI or any other phase of the procurement process. Given that the RFI process and any related procurement activity may be partially or completely cancelled by Canada, it may not result in any subsequent procurement processes.

Participation in this RFI is encouraged, but is not mandatory. There will be no short-listing of potential suppliers for the purposes of undertaking any future work as a result of this RFI. Similarly, participation in this RFI is not a condition or prerequisite for the participation in any potential subsequent solicitation.

This RFI is exempt from trade agreements as the National Security Exemption (NSE) has been invoked.

The closing date for a submission of Responses: October 4, 2019 @ 2:00 PM Eastern Daylight Time (EDT).

Documents may be submitted in either official language of Canada.

All enquiries and other communications related to this RFI must be directed exclusively to the SSC Contracting Authority below:

Guylaine Dagenais

Procurement and Vendor Relationships

guylaine.dagenais@canada.ca