Anonymous CRA Internal Fraud and Reporting Line

TITLE

Anonymous CRA Internal Fraud and Reporting Line

Description of Requirement

THIS REQUIREMENT CONTAINS SECURITY REQUIREMENTS.

Bidders must hold an approved facility clearance for Document Safeguarding at the Protected B level prior to contract award.

OVERVIEW

The CRA requires the services of an independently managed anonymous toll-free hotline and an online (website) services that are available to approximately 40,000 CRA employees, 24 hours a day, 7 days a week, in support of its Internal Fraud Control Program.

The Contractor must:

• • Make the services available to CRA employees located across Canada including urban, rural and isolated locations;
  • Ensure that all services are available in English or French as per the Sources and CRA Authorized Reviewer’s language of choice;
  • Maintain all information gathered through the initiative in a secure location (physical and/or electronic) inside Canada at all times, ensuring that the data remains confidential and anonymous (NO cloud computing/storing);
  • Ensure the anonymity of the Source at all times (the Contractor must not record the Sources name at any time, even if provided);
  • Provide access to a maximum of six (6) CRA authorized reviewer profiles per year;
  • Immediately alert the CRA authorized reviewers by automatic e-mail notification of the receipt of any newly submitted or updated allegation;
  • Provide anonymous follow up capabilities:
    • • Provide all Sources with a secure username and password, and an allegation number that will allow them to provide additional information on their allegation via online or phone; and
      • Ensure that the CRA authorized reviewers have the ability to communicate anonymously with the Source if additional information is required (i.e. CRA authorized reviewers can post a question under an allegation number and the Source can log in using the username and password provided to provide additional information).

BASIS OF PAYMENT

The Contractor will be paid a firm all-inclusive monthly rate for the services.

CONTRACT AND OPTIONS PERIODS

The period of the contract is from April 1, 2020 to March 31, 2022 inclusive, with three irrevocable options to extend the contract period for up to three additional years, to be exercised in 1-year increments.

Trade Agreements

The required services are subject to the following trade agreements:

Canada-Chile Free Trade Agreement (CCFTA);

Canada-Colombia Free Trade Agreement (CCoFTA);

Canada-Honduras Free Trade Agreement (CHFTA);

Canada-Korea Free Trade Agreement (CKFTA);

Canada-Panama Free Trade Agreement (CPFTA);

Canada-Peru Free Trade Agreement (CPFTA);

Canada-Ukraine Free Trade Agreement (CUFTA);

Canadian Free Trade Agreement (CFTA);

Comprehensive Economic and Trade Agreement (CETA);

North American Free Trade Agreement (NAFTA);

World Trade Organization – Agreement on Government Procurement (WTO-AGP).

Contractor Selection Methodology

The Bidder must meet all mandatory criteria applicable to this solicitation. Only the bids meeting the mandatory criteria will be evaluated and scored in accordance with the point rated evaluation criteria. Any proposal that does not achieve the minimum score of 39 points out of 65 will be considered non-compliant and will receive no further consideration.

To determine an overall score for each proposal, technical and price will each be given a rating value; in this case, 60% for technical and 40% for price, and then combined to derive a total combined rating.

The Bidder recommended for award of the Contract will be the compliant Bidder achieving the highest combined rating.

SUBMISSION OF PROPOSALS

Bidders are to submit proposals to:

Canada Revenue Agency

Bid Receiving Unit

Ottawa Technology Centre

Receiving Dock

875 Heron Road, Room D-95

Ottawa, ON K1A 1A2

Telephone No: (613) 941-1618

Bids must be received on or before 2:00PM EST, January 2, 2020.

LANGUAGE

Bids must be submitted in either English or French.

COMMUNICATIONS CONTACT

All enquiries regarding this Request for Proposal must be directed in WRITING (see email address below) to:

Michael Yaehne

Senior Supply Business Analyst

Contracting Division

Canada Revenue Agency

Finance and Administration Branch, Headquarters
250 Albert St. 8^th Floor / Ottawa, ON K1A 0L5
Telephone: (613) 291-3146

Email Address: michael.yaehne@cra