Procurement of Log Analytics Software

This bid solicitation cancels and supersedes previous bid solicitation number #1000355275 dated November 25^th, 2020 with a closing of January 28^th, 2021 at 2:00PM EST.

The Canada Revenue Agency (CRA) is currently deploying application performance monitoring (APM) tools to:

• Monitor Linux, mainframe and off-premises environments;
• Effectively and proactively monitor application health and the response time for completion of transactions;
• Monitor application performance from an end-user perspective;
• Collect and analyze log files across the CRA; and
• To augment monitoring tools already in place.

  With the previous APM tools and processes, the CRA has had a limited ability to proactively identify performance issues before they escalated and caused service outages. With every service outage or degradation, there is the potential for Canadians to perceive the CRA’s digital services as being unstable or unreliable. This document focuses on the Log Analytics aspect of APM.

The objective of the procurement of a Log Analytics (LA) tool is to augment APM (Application Performance Monitoring) by collecting, aggregating, correlating, and analyzing machine data to provide comprehensive real-time insights into application performance. Log Analytics will focus on the contents of log files from disparate systems across both CRA’s Linux network and mainframe. It will collect the data into a central location, analyze the data based on parameters set by the user, and provide insight by correlating and finding patterns in the data as defined by the user to pin-point software issues more quickly.

The Canada Revenue Agency (CRA) intends to enter into a Contract with a single contractor for the delivery of Log Analytics software licenses.

This requirement also includes options to purchase additional quantities of the Log Analytics software (including maintenance and support), and as and when requested professional services and training.

The period of any resulting contract will be for five (5) years with CRA retaining the irrevocable option to extend the period of the contract for up to five (5) additional one (1) year periods.

Questions must be directed in writing to the contracting authority via email:

Shawn.Woods@cra-arc.gc.ca

When responding, the proposal must be delivered to the Bid Receiving Unit address indicated below.

BIDDERS ARE TO SUBMIT PROPOSALS TO:

Canada Revenue Agency

Bid Receiving Unit

Ottawa Technology Centre

Receiving Dock

875 Heron Road, Room D-95

Ottawa, ON K1A 1A2

Telephone No: (613) 941-1618

ELECTRONIC BIDS WILL NOT BE ACCEPTED. Due to the nature of this solicitation, electronic transmissions of a proposal by such means as electronic mail or facsimile is not considered to be practical and therefore will not be accepted.

A bid must comply with the requirements of the bid solicitation and meet all mandatory technical evaluation criteria to be declared responsive. The responsive bid with the highest responsive combined rating of technical merit and price will be recommended for award of a contract.

Proposal documents and supporting information must be submitted in either English or French.

The CRA reserves the right to negotiate with suppliers on any procurement.