Request for Proposals (RFP) – Network Operations Center

About FCC

FCC is Canada’s leading agriculture and food lender, with a healthy loan portfolio of more than $47 billion. Our employees are dedicated to the future of Canadian agriculture and food. We provide flexible financing, AgExpert management software, information and knowledge specifically designed for the agriculture and food industry. As a Crown corporation, we provide an appropriate return to our shareholder, and reinvest our profits back into the industry and communities we serve. For more information, visit fcc.ca.

RFP Scope

FCC’s current incumbent has one (1) dedicated team augmenting FCC’s internal network team. The incumbent team is comprised of a dedicated Engagement Manager, dedicated Network Engineers (Level 3) and Network Analysts (Level 2). The NOC service (Level 1) is not dedicated. The FCC internal network team is comprised of a Network Architect, a Senior Network Analyst, and Network Analyst. FCC has approximately 2800 end users that include employees and contractors in 100 sites across Canada. There is a flexible work model of work from home (WFH) and in office presence in place. FCC requires a dedicated Proponent team to provide network operations.

FCC, as part of this RFP, is seeking for one (1) Proponent to provide services as outlined in the RFP Scope (Part 4) of the RFP. The expectation is that the Level 2/3 resources are dedicated and augment the FCC network team. FCC values a positive customer experience and VIP service with an expected NPS score of 70.

RFP Schedule

• RFP Release Date: February 10, 2023
• Proponent Questions Accepted Until: February 17, 2023 at 2:00PM *
• FCC Responses to Proponent Questions Delivered Before: March 1, 2023 at 5:00PM *
• RFP Closing Date and Time: March 8, 2023 at 2:00PM *

* Note: All times are CST, Saskatchewan

RFP Process Considerations

Proponents should note that:

• this opportunity notice references a non-binding, competitive RFP, not a call for tenders. FCC is not obligated to proceed with the work described in the RFP Scope, and may cancel the RFP at any time.
• FCC’s procurement process allows for negotiation between FCC and one or more Proponents, prior to awarding a contract.

Requesting the RFP Document

Capable Proponents who are interested in receiving a copy of the RFP document are to contact:

Adam Gottselig

Procurement and Vendor Manager

Farm Credit Canada

procurement@fcc.ca

NOTE: Proponents do not receive the RFP document by registering for the list of interested suppliers (“LIS”) on buyandsell.ca. Proponents must request the RFP document through FCC’s designated RFP Contact.