SaaS Omnichannel Communication Platform

NOTICE OF PROPOSED PROCUREMENT (NPP)

Reference Number:

23-222062

Solicitation Number:

23-222062

Organization Name:

Department of foreign Affairs, Trade and Development

Solicitation Date:

2023-03-01

Closing Date:

2023-05-15 02:00 PM Eastern Time ET

Anticipated Start Date:

as soon as possible

Estimated Delivery Date:

2023-05-01

Estimate Level of Effort:

Up to one year for the initial contract period

Contract Duration:

The contract period will be from Contract award to April 30, 2028 with an irrevocable option to extend it for up to four (1) one-year periods.

Solicitation Method:

Competitive

Comprehensive Land Claim Agreement Applies:

No

Number of Contracts:

1

Applicable Trade Agreements:

• World Trade Organization Agreement on Government Procurement (WTO-AGP),
• the Canada-Chile Free Trade Agreement (CCFTA),
•  the Agreement on Internal Trade (AIT), 
• the Canada-Peru Free Trade Agreement (CPFTA),
•  the Canada-Columbia Free Trade Agreement (CColFTA), and
•  the Canada-Panama Free Trade Agreement (CPanFTA)

Requirement Details

The Emergency Watch and Response Centre (EWRC) is Global Affairs Canada’s 24/7 365 Day communication hub that provides consular services to Canadian citizens in need of routine or emergency assistance outside of Canada. 

Global Affairs Canada requires a Vendor to provide access up to thirty (30) seats to a web-based SaaS integrated communications platform that will integrate the most popular global chat applications. At a minimum the following communication channels must be integrated into the platform: SMS, WhatsApp, live chat (website integrations). 

The online platform must have capability to deploy artificial intelligence / machine learning tools, such as chat bots, that integrate with all communication channels. Chat bots, as well as any client facing interface within the control of the vendor, must be available in English and French. 

The period of the contract will be from contract award date until one (1) year later plus four (4) one-year irrevocable options allowing Canada to extend the term of the contract.

Incumbent Information:

Supplier: Comm100

Duration: December 15, 2022 to April 15, 2023

Value: $42,466.67 (Taxes excluded)

There is a security requirement associated with this solicitation.

Contract Authority

Name: Stephen Brown

Phone Number: 343-203-1305

Email Address: stephen.brown@international.gc.ca

Inquiries

Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.