SaaS Omnichannel Communication Platform

Solicitation number 23-222062

Publication date

Closing date and time 2023/05/15 14:00 EDT

Last amendment date


    Description

    NOTICE OF PROPOSED PROCUREMENT (NPP)

    Reference Number:

    23-222062

    Solicitation Number:

    23-222062

    Organization Name:

    Department of foreign Affairs, Trade and Development

    Solicitation Date:

    2023-03-01

    Closing Date:

    2023-05-15 02:00 PM Eastern Time ET

    Anticipated Start Date:

    as soon as possible

    Estimated Delivery Date:

    2023-05-01

    Estimate Level of Effort:

    Up to one year for the initial contract period

    Contract Duration:

    The contract period will be from Contract award to April 30, 2028 with an irrevocable option to extend it for up to four (1) one-year periods.

    Solicitation Method:

    Competitive

    Comprehensive Land Claim Agreement Applies:

    No

    Number of Contracts:

    1

    Applicable Trade Agreements:

    • World Trade Organization Agreement on Government Procurement (WTO-AGP),
    • the Canada-Chile Free Trade Agreement (CCFTA),
    •  the Agreement on Internal Trade (AIT), 
    • the Canada-Peru Free Trade Agreement (CPFTA),
    •  the Canada-Columbia Free Trade Agreement (CColFTA), and
    •  the Canada-Panama Free Trade Agreement (CPanFTA)

    Requirement Details

    The Emergency Watch and Response Centre (EWRC) is Global Affairs Canada’s 24/7 365 Day communication hub that provides consular services to Canadian citizens in need of routine or emergency assistance outside of Canada. 

    Global Affairs Canada requires a Vendor to provide access up to thirty (30) seats to a web-based SaaS integrated communications platform that will integrate the most popular global chat applications. At a minimum the following communication channels must be integrated into the platform: SMS, WhatsApp, live chat (website integrations). 

    The online platform must have capability to deploy artificial intelligence / machine learning tools, such as chat bots, that integrate with all communication channels. Chat bots, as well as any client facing interface within the control of the vendor, must be available in English and French. 

    The period of the contract will be from contract award date until one (1) year later plus four (4) one-year irrevocable options allowing Canada to extend the term of the contract.

    Incumbent Information:

    Supplier: Comm100

    Duration: December 15, 2022 to April 15, 2023

    Value: $42,466.67 (Taxes excluded)

    There is a security requirement associated with this solicitation.

    Contract Authority

    Name: Stephen Brown

    Phone Number: 343-203-1305

    Email Address: stephen.brown@international.gc.ca

    Inquiries

    Inquiries regarding this RFP requirement must be submitted to the Contracting Authority named above. Request for Proposal (RFP) documents will be e-mailed directly from the Contracting Authority to the Qualified Supply Arrangement Holders who are being invited to bid on this requirement. BIDDERS ARE ADVISED THAT “BUYANDSELL.GC.CA” IS NOT RESPONSIBLE FOR THE DISTRIBUTION OF SOLICITATION DOCUMENTS. The Crown retains the right to negotiate with any supplier on any procurement. Documents may be submitted in either official language.

    Contract duration

    Refer to the description above for full details.

    Trade agreements

    • World Trade Organization Agreement on Government Procurement (WTO GPA)
    • Canada-Panama Free Trade Agreement
    • Canada-Korea Free Trade Agreement (CKFTA)
    • Canada-Honduras Free Trade Agreement
    • Canadian Free Trade Agreement (CFTA)
    • Comprehensive and Progressive Agreement for Trans-Pacific Partnership (CPTPP)
    • Canada-Ukraine Free Trade Agreement (CUFTA)
    • Canada-UK Trade Continuity Agreement (Canada-UK TCA)
    • Canada-Chile Free Trade Agreement (CCFTA)
    • Canada-Colombia Free Trade Agreement
    • Canada-Peru Free Trade Agreement (CPFTA)

    Partner with another business

    The functionality to add your company name to the list of interested businesses is temporarily unavailable.

    This list does not replace or affect the tendering procedures for this procurement process. Businesses are still required to respond to bid solicitations, and to compete based on the set criteria. For more information please read the Terms of use.

    Businesses interested in partnering for this tender opportunity:
    Note: Information may not be available in both English and French. This is because the Official Languages Act does not apply.

    Contact information

    Contracting organization

    Organization
    Foreign Affairs, Trade And Development (Department Of)
    Address
    125 Sussex Dr
    Ottawa, Ontario, K1A0G2
    Canada
    Contracting authority
    Brown, Stephen
    Phone
    343-203-1305
    Email
    stephen.brown@international.gc.ca
    Address
    200 prom du Portage
    Gatineau, QC, K1A 0G4
    CA

    Buying organization(s)

    Organization
    Foreign Affairs, Trade And Development (Department Of)
    Address
    125 Sussex Dr
    Ottawa, Ontario, K1A0G2
    Canada
    Bidding details

    Full details regarding this tender opportunity are available in the documents below. Click on the document name to download the file. Contact the contracting officer if you have any questions regarding these documents.

    Tender documents
    Document title Amendment no. Language Unique downloads Date added
    004
    English
    10
    004
    French
    1
    003
    English
    13
    003
    French
    0
    002
    English
    31
    002
    French
    3
    001
    French
    14
    001
    English
    39
    000
    English
    117
    000
    French
    21

    Access the Getting started page for details on how to bid, and more.

    Eligibility and terms and conditions

    Government of Canada tender and awards notices, solicitation documents, and other attachments are fully accessible and available free of charge and without having to register on CanadaBuys.

    Information may be available on another source prior to being available on CanadaBuys. You may have received this information through a third-party distributor. The Government of Canada is not responsible for any tender notices and/or related documents and attachments not accessed directly from CanadaBuys.canada.ca.

    Government of Canada tender or award notices carry an OpenGovernment License - Canada that governs its use. Related solicitation documents and/or tender attachments are copyright protected. Please refer to our terms and conditions page for more information.

    Summary information

    Notice type
    Request for Proposal
    Language(s)
    English, French
    Region(s) of delivery
    National Capital Region (NCR)
    Region of opportunity
    Canada
    Procurement method
    Competitive – Open Bidding

    Support for small and medium businesses

    If you have questions about this tender opportunity, please contact the contracting officer, whose information is found in the Contact information tab. 

    Refer to our Support page if you need help or have questions about the government procurement process, including how to bid or how to register in SAP Ariba. You can also contact Procurement Assistance Canada, which has offices across Canada.

     

    Support

    Contact us directly, or find your answers using resource guides.

    Date modified: